Karyn Norman
Attleboro,MA
Summary
Dedicated and experienced professional seeking to re-enter the workforce after a 22-year hiatus as a stay-at-home mom. Eager to leverage my skill set and contribute to a dynamic team environment.
Overview
2
2
years of professional experience
Work History
Business Systems Analyst
Stream International
Canton, MA
01.2000 - 01.2002
- Provided technical support for end-users regarding system usage issues.
- Analyzed business needs and translated them into system requirements.
- Implemented changes based on feedback from users and management teams.
- Assisted in developing training materials for users on new systems or upgrades.
- Performed functional testing of software applications during development cycles.
- Contributed to successful field deployment of business systems improvements.
- Troubleshot and resolved problems with programs and systems.
Education
Executive Secretary -
Katharine Gibbs School - Providence, RI
Providence, RI04-1991
Skills
- Enterprise Resource Planning
- Software Testing
- Requirements Gathering
- User Acceptance Testing
- Requirements Definition
- Personnel Training
- Software Implementation
- Research and Analysis
- Typing Skills
- Phone Skills
- Computer Skills
Timeline
Business Systems Analyst
Stream International
01.2000 - 01.2002
Executive Secretary -
Katharine Gibbs School - Providence, RI
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