Karyn Pum
Modesto,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
26
26
years of professional experience
Work History
Customer Service Representative
DHL Supply Chain
Livermore, CA
08.2021 - Current
- Answered customer inquiries via email, and chat.
- Provided exceptional customer service to ensure customer satisfaction.
- Provided accurate information about products and services to customers.
- Coordinated with internal teams to ensure timely and successful delivery according to client needs.
- Assisted in crating materials to fulfill orders for customer needs.
- Completed shipping procedures for closed out orders.
- Assisted in audit for accurate and efficiency to ensure quality for every orders.
Assistant Manager
La Boulangerie
Sacramento, CA
09.2013 - 12.2020
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Communicated regularly with customers to gain insights into their needs.
- Tracking inventory and ordering supplies as needed.
- Managed customer service inquiries and complaints in a timely manner.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Bake and prep items for daily usage.
- Assisted customers through check out providing great custer service.
Assistant Manager
Prime Time Nutrition
Sacramento, CA
11.2012 - 11.2013
- Communicated regularly with customers to gain insights into their needs.
- Managed customer service inquiries and complaints in a timely manner.
- Established processes for monitoring customer satisfaction levels.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
Leader
Panda Express
Sacramento, CA
10.2011 - 10.2012
- Monitored workflow processes and identified areas of improvement.
- Implemented new operational procedures, increasing efficiency.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Maintained positive working relationship with fellow staff and management.
Special Service Associate
Home Depot
Sacramento, CA
04.2000 - 10.2011
- Organized store by returning merchandise to proper areas and restocked displays.
- Greeted customers to determine wants or needs.
- Placed special orders or called other stores to find desired items.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Computed purchases and received and processed cash or credit payment.
Key Carrier
Factory 2 U
Modesto, CA
06.1998 - 08.2001
- Stocked shelves with merchandise and kept store clean and organized.
- Provided excellent customer service to ensure customer satisfaction.
- Assisted other departments as needed with stocking shelves, cleaning up spills or assisting customers.
- Performed inventory counts as required by management team.
Education
Some College (No Degree) - Business
Modesto Junior College
Modesto, CASkills
- Consultative Sales
- Paperwork Processing
- Call Management
- Scheduling
- Prioritization
- Credit card payment processing
- Customer Relations
- Adaptive team player
- Shipping and receiving understanding
- Positive and professional
- Sales closing
- Payment Processing
- High-energy attitude
- Customer Service
Timeline
Customer Service Representative
DHL Supply Chain
08.2021 - Current
Assistant Manager
La Boulangerie
09.2013 - 12.2020
Assistant Manager
Prime Time Nutrition
11.2012 - 11.2013
Leader
Panda Express
10.2011 - 10.2012
Special Service Associate
Home Depot
04.2000 - 10.2011
Key Carrier
Factory 2 U
06.1998 - 08.2001
Some College (No Degree) - Business
Modesto Junior College
Similar Profiles
Tyler GriffithTyler Griffith
Operations Supervisor at DHL Supply ChainOperations Supervisor at DHL Supply Chain
Kelvin IgbinedionKelvin Igbinedion
Inventory Control Clerk Lead at DHL Supply ChainInventory Control Clerk Lead at DHL Supply Chain
Curtis WalterCurtis Walter
Reject / Rework Technician at DHL Supply ChainReject / Rework Technician at DHL Supply Chain
Jessica ZamarripaJessica Zamarripa
Operations Supervisor at DHL Supply ChainOperations Supervisor at DHL Supply Chain
Sean AllenSean Allen
HVAC Service Technician at DeHart Plumbing, Heating & AirHVAC Service Technician at DeHart Plumbing, Heating & Air