Karyn Rockwell
Albuquerque,NM
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Social Security Administration
Albuquerque, NM
09.2008 - Current
- Resolved benefits questions and updated accounts for callers to Social Security National 800 number, enhancing caller satisfaction.
- Addressed Medicare billing and premium inquiries, providing clear information to enhance understanding and assist with decision-making.
- Assisted individuals in estimating Retirement, Survivor, and Disability benefit payments, enabling informed financial planning.
- Reviewed application status details for Retirement, Survivor, and Disability benefits.
- Verified identity using Social Security records and supporting documents.
- Guided individuals through process of creating Social Security accounts online, ensuring accurate account setup.
Education
Some College (No Degree) -
National American University
Albuquerque, NMSkills
- Eligibility assessment
- Benefits counseling
- Benefit estimation
- Customer inquiry resolution
- Records review
- Status research
- Online account setup
- Policy interpretation
- Customer service
- Problem solving
- Conflict resolution
- Clear communication
Timeline
Customer Service Representative
Social Security Administration
09.2008 - Current
Some College (No Degree) -
National American University