Karyn Moore Beaver
Summary
Dynamic professional with a proven track record at Atrium Health, excelling in customer service and database management. Leveraged interpersonal skills and EPIC proficiency to enhance patient experiences and streamline operations. Demonstrated ability to lead projects and improve departmental metrics, showcasing a blend of technical expertise and exceptional communication abilities.
Overview
19
19
years of professional experience
Work History
Patient Service Specialist
Tryon Medical Partners
01.2023 - 07.2024
- Assist patients with checking in and out of the facility or office
- Validate patient information for eligibility purposes
- Schedule appointments and follow-up visits
- Print patient documents
- Help patients set up online accounts
- Complete data entry and data management tasks
- Verify Insurance
- Maintained detailed records of patient information, including insurance details, medical history, and billing information
- Demonstrated excellent customer service skills by efficiently handling patient inquiries and complaints
- Utilized strong organizational and communication skills to effectively collaborate with healthcare professionals and staff members
- Utilizes a telephone answering platform to answer calls for multiple areas as indicated in efficient and effective manner using standard greetings for opening of call, content/protocols related to call and closing of the call
- Works as a team player, while consistently achieving departmental goals and metrics
- Engages active listening and critical thinking skills to identify caller needs and effectively processes all calls per appropriate service line guidelines
- Handles patient hospital discharge
- Ensure the patients has appropriate appointments scheduled prior to being discharged from a hospital
- Working with EPIC
- Actively participated in professional development activities such as conferences, seminars, workshops
- Clerical duties: copying, faxing, mail distribution, and filing
- Coordinates and maintains records for staff
- Assist in vendor relationship management
- Run reports and claims for patient accounts
- Commercial, self-pay, Medicaid, Medicare, and posting
- Update and maintain office policies and procedures
Outreach Care Specialist
Atrium Healthcare
Charlotte, NC
07.2019 - 01.2023
- Answered calls using a telephone answering platform, adhering to standard greetings and protocols to ensure efficient and effective communication.
- Works as a team player while consistently achieving departmental goals and metrics. Engages in active listening and critical thinking skills to identify caller needs and effectively processes all calls per appropriate service line guidelines.
- Handles patient hospital discharge. Ensure the patients have appropriate appointments scheduled prior to being discharged from a hospital. Working with EPIC. Actively participated in professional development activities, such as conferences, seminars, and workshops.
- Participated in professional development activities, such as conferences, seminars, and workshops.
Administration Assistant and Patient Credit Balances
Charlotte Eye Ear Nose and Throat Business office
12.2016 - 07.2019
- Clerical duties: copying, faxing, mail distribution, and filing.
- Coordinates and maintains records for staff Assist in vendor relationship management.
- Run reports and claims for patient accounts Commercial, self-pay, Medicaid, Medicare, and posting.
- Update and maintain office policies and procedures needed.
- Helped managers in other departments with projects as needed.
Live Answer Coordinator
ATRIUM HEALTH
12.2014 - 12.2016
- Answer telephone as assigned and appropriately directs callers and ensures all incoming calls are handled efficiently
- Schedule various types of appointments for physicians and advanced care practitioner Assists with checking providers schedules daily
- Provided detailed analysis of call center performance and created reports for management review
Patient Specialist: Emergency Room, Pediatric Clinic and Radiology Department
Atrium Health
07.2005 - 12.2014
- Greeting patients and families, giving a warm welcome to the practice.
- Verify the patient's insurance cards and enter information into the system. Collect co-pays and deductibles as needed. Maintain patient confidentiality by adhering to HIPAA regulations.
- Maintained strict confidentiality when dealing with sensitive medical information for all patients.
- Adhered to established policies and procedures regarding emergency situations, including triage assessment and initiating life-saving measures.
- Developed strong communication, interpersonal, organizational, and problem-solving skills by managing multiple tasks simultaneously.
Education
HIGH SCHOOL DIPLOMA -
GARINGER HIGH SCHOOL
NORTH CAROLINA06.1991
Skills
- Database management
- Customer service skills
- Interpersonal skills
- Proficient in the MS Office Suite
- Proficient in EPIC
- Project management
- Proficient in Athena Net
- Customer follow-up
- Money handling
- Multitasking and organization
References
- Danielle Perry, Friend / Coworker, (704) 806-0020, danielle.maxwell@yahoo.com
- Lacey Conboy, Friend / Former Coworker, (980) 255-9702, lacey.conboy@cbrealty.com
- Stephanie Self, Friend / Former Coworker, (704) 560-4622, stephanieritter10@gmail.com
Timeline
Patient Service Specialist
Tryon Medical Partners
01.2023 - 07.2024
Outreach Care Specialist
Atrium Healthcare
07.2019 - 01.2023
Administration Assistant and Patient Credit Balances
Charlotte Eye Ear Nose and Throat Business office
12.2016 - 07.2019
Live Answer Coordinator
ATRIUM HEALTH
12.2014 - 12.2016
Patient Specialist: Emergency Room, Pediatric Clinic and Radiology Department
Atrium Health
07.2005 - 12.2014
HIGH SCHOOL DIPLOMA -
GARINGER HIGH SCHOOL