Nicole Faulkner
Apopka,FL
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Patient Service Specialist
Select Physical Therapy
05.2024 - Current
- Provide exceptional customer service while greeting, registering, and assisting approximately 250 patients weekly in a fast-paced outpatient healthcare setting.
- Coordinate scheduling, insurance verification, referrals, and appointment management to ensure efficient clinic operations.
- Collaborate with insurance providers, translation services, therapists, and administrative teams to resolve patient concerns and improve access to care.
- Process copayments and financial transactions while maintaining accurate billing documentation and patient records.
- Maintain compliance with HIPAA regulations and organizational policies regarding patient information and documentation.
Assistant Teacher
Kid City USA
11.2023 - 04.2024
- Utilized dynamic teaching methods that elevated student participation and classroom involvement of 15+ students.
- Applied multimedia assets and engaging teaching strategies to promote student learning and growth.
- Maintained accurate attendance records and ensured a safe, organized classroom environment.
- Facilitated collaboration among colleagues and families to promote student success and well-being.
Preschool Assistant Teacher
Primrose School of Oviedo
04.2023 - 09.2023
- Built strong relationships with parents through consistent communication and daily progress updates.
- Assisted lead teachers with lesson implementation and classroom activities.
- Supported classroom management and contributed to a positive and nurturing learning environment.
Teacher Assistant
The Children of Tomorrow
09.2021 - 03.2023
- Adapted teaching techniques to meet diverse learning needs and improve student comprehension.
- Managed classroom behavior and maintained a productive environment for more than 20 students.
- Earned recognition from faculty and families for professionalism, teamwork, and dedication to student success.
Education
Bachelor of Arts - Psychology, Concentration in Forensic Psychology
Southern New Hampshire University
Manchester, NH08.2026
Associate of Arts - General Studies
Florida SouthWestern State College
Fort Myers, FL03.2024
Skills
- Client registration management
- Insurance eligibility verification
- Document Preparation & File Management
- Customer Service
- Administrative assistance
- HIPAA Compliance
- Data Entry and Database Management
- Conflict Resolution
- Cross-functional collaboration
- Written and Verbal Communication Skills
- Problem Solving
- Attention to Detail
- Effective time management
- Proficient in Microsoft Office Suite
Certification
- CPR
- First Aid
Timeline
Patient Service Specialist
Select Physical Therapy
05.2024 - Current
Assistant Teacher
Kid City USA
11.2023 - 04.2024
Preschool Assistant Teacher
Primrose School of Oviedo
04.2023 - 09.2023
Teacher Assistant
The Children of Tomorrow
09.2021 - 03.2023
Bachelor of Arts - Psychology, Concentration in Forensic Psychology
Southern New Hampshire University
Associate of Arts - General Studies
Florida SouthWestern State College