Karys Wilkins
Epping
Summary
Dedicated front desk agent with experience in hospitality and customer service. Proficient in managing reservations, processing payments, and resolving guest complaints promptly. Eager to contribute to a dynamic team focused on delivering exceptional guest experiences.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Residence Inn By Marriot
Portsmouth
02.2024 - Current
- Greeted and assisted guests upon arrival at the hotel lobby.
- Managed reservations and check-in/check-out processes efficiently.
- Answered inquiries and provided information about hotel services and local attractions.
- Processed payments and maintained accurate cash drawer balance daily.
- Handled guest complaints and resolved issues promptly with professionalism.
- Coordinated with housekeeping to ensure room availability and cleanliness standards.
- Answered phones, responded to inquiries, and took messages.
- Maintained cleanliness of lobby area at all times.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Monitored security cameras in lobby area as needed.
- Assisted with luggage handling for incoming guests.
Barista
Starbucks
Raymond
06.2023 - 02.2024
- Prepared high-quality beverages following standardized recipes and customer preferences.
- Maintained cleanliness and organization of workstations and dining areas.
- Assisted customers by providing product information and making recommendations.
- Managed cash register transactions accurately during busy shifts.
- Collaborated with team members to enhance service speed and quality.
- Engaged with customers to foster a welcoming atmosphere in the café.
Skills
- Reservation management
- Payment processing
- Customer service
- Complaint resolution
- Time management
- High call volume
- Microsoft Excel
- Microsoft teams
Timeline
Front Desk Agent
Residence Inn By Marriot
02.2024 - Current
Barista
Starbucks
06.2023 - 02.2024