Karyssa Burris-Henry
Rock Hill,SC
Summary
Dynamic receptionist skilled in organization, time management, and client relations. Proven ability to foster strong relationships with clients, ensuring exceptional service and satisfaction.
Overview
6
6
years of professional experience
Work History
Receptionist
Rivers Edge Animal Hospital
Rock Hill, SC
10.2024 - 02.2026
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Responded to client inquiries via phone and email, providing exceptional customer service.
- Maintained accurate patient records and ensured compliance with confidentiality protocols.
- Coordinated communication between veterinarians and clients regarding treatment plans and follow-ups.
- Money handling; providing depsoits from each work day and bank runs at the end of the week.
- Developed strong relationships with clients, fostering a welcoming environment for pets and owners.
- Kept reception area clean and neat to give visitors positive first impression.
BOH Supervisor
Pet Paradise Resort
Indian Land, SC
08.2024 - 10.2024
- Supervised daily operations in back-of-house, ensuring efficient workflow and adherence to safety standards.
- Trained new staff on operational procedures, fostering a cohesive team environment and enhancing productivity.
- Monitored inventory levels, coordinating with suppliers to maintain stock availability for seamless service delivery.
- Implemented quality control measures, ensuring compliance with health regulations and improving overall safety practices in playrooms.
General Manager
Dogtopia
Calgary, AB
04.2022 - 07.2024
- Led daily operations to ensure high-quality pet care and customer satisfaction.
- Developed and implemented training programs for staff, enhancing service delivery and team performance.
- Streamlined scheduling processes, resulting in improved workforce efficiency and resource allocation.
- Analyzed customer feedback to identify trends, driving improvements in service offerings and client retention.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Fostered a positive team culture through regular communication and recognition initiatives, boosting employee morale.
- Collaborated with marketing teams to promote services, increasing brand awareness within the community.
Photographer
Self-employeed
Calgary, AB
06.2020 - 04.2022
- Captured high-quality images for diverse clients, enhancing brand visibility and storytelling.
- Developed and executed creative concepts for photo sessions, ensuring alignment with client expectations.
- Managed all aspects of photography projects from planning to post-production, streamlining workflows effectively.
- Collaborated with clients to understand vision and deliver tailored photographic solutions that exceed standards.
- Implemented innovative editing techniques using advanced software to enhance final image quality and appeal.
- Established a strong online presence through strategic social media marketing, increasing client engagement significantly.
Education
High School Diploma -
Dover Senior High School
DoverSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Relationship building
- Capable of fast learning and keeping up with fast paced environments
Timeline
Receptionist
Rivers Edge Animal Hospital
10.2024 - 02.2026
BOH Supervisor
Pet Paradise Resort
08.2024 - 10.2024
General Manager
Dogtopia
04.2022 - 07.2024
Photographer
Self-employeed
06.2020 - 04.2022
High School Diploma -
Dover Senior High School