Kasandra Gargiulo
Denver,CO
Summary
IT professional with strong track record in technical support and system administration. Known for reliable problem-solving and effective issue resolution within dynamic team environments. Committed to leveraging technical skills and collaborative efforts to drive operational success and efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Technician
City of Commerce City
Commerce City, CO
05.2024 - Current
- Played a key role in facilitating the migration of over 400 mobile devices to Intune
- Documented IT procedures and processes to facilitate knowledge sharing among team members.
- Assisted in the deployment and decommissioning of IT systems for branch office sites, including servers, network equipment, and workstations.
- Provide technical support for public safety software applications while ensuring compliance with CJIS (Criminal Justice Information Services) standards.
- Delivered high-quality tier 1 and 2 support and simplified technical concepts into clear solutions for non-technical users.
IT Specialist
Care Options For Kids
Denver, CO
10.2022 - 05.2024
- Diagnosed and resolve a range of software, hardware, and connectivity issues while ensuring the
end-users maintain HIPAA compliance. - Monitored incoming service desk tickets, track incidents, and uphold Service Level Agreements.
- Migrated users and data from a Google Workspace environment to an Office 365 environment as well as across different Microsoft tenants.
- Worked with external support teams to resolve ongoing/emergency issues the end-users may be
experiencing. - Provided a positive user experience while troubleshooting Mac and Windows systems.
- Created and managed users and permission groups in Active Directory.
Site Supervisor
Allied Universal Security Services
Denver, CO
08.2020 - 10.2022
- Oversaw security operations and enforce client safety requirements in a facility of over 150,000 sq ft.
- Led a team of 20 Security Specialists and provide coaching, recognition, and discipline within approved empowerment range.
- Developed and updated Standard Operating Procedures to maintain compliance with client policies.
- Conducted monthly audits of visitor logs, badge access, key check-outs and document any irregularities.
- Provide physical support to vendors that need to access client's critical spaces.
Education
Cybersecurity And Information Assurance
Western Governor's University
Salt Lake City, UTSkills
- Desktop technical support
- Hardware installation
- Technical support
- Software configuration
Certification
CompTIA A+
Timeline
IT Technician
City of Commerce City
05.2024 - Current
IT Specialist
Care Options For Kids
10.2022 - 05.2024
Site Supervisor
Allied Universal Security Services
08.2020 - 10.2022
Cybersecurity And Information Assurance
Western Governor's University