Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Affiliations
Timeline
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Kasandra Holland

Finleyville,PA

Summary

Dynamic professional with a proven track record at MM Health Insurance, adept in customer service and data entry. Excelled in roles requiring exceptional communication skills and meticulous record-keeping. Achieved significant improvements in customer satisfaction and operational efficiency. Passionate about leveraging administrative expertise and a strategic approach to drive success.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Assistant

MM Health Insurance
Bethel Park, PA
08.2023 - Current
  • Answered incoming calls, and responded to emails, faxes, and other inquiries from customers and vendors.
  • Calculated premiums, established payment methods, received customer payments, and issued receipts.
  • Attended conferences and seminars related to health insurance policies.
  • Provided support during open enrollment periods by answering inquiries from potential customers.
  • Attended company-sponsored gatherings to speak to community groups on healthcare coverage and long-term goals.
  • Participated in training sessions as required by company guidelines.
  • Participated in weekly training sessions to improve product knowledge and enhance company growth.

Statistician

Community College of Allegheny County
Pittsburgh, PA
11.2024 - 02.2025
  • Provided real-time updates on scores, statistics, and highlights throughout the game.
  • Recorded game scores, time-outs and fouls accurately.
  • Maintained a detailed record of team and player stats during the game.

Assistant Basketball Coach

Budd Grebb Summer Basketball League
California, PA
06.2023 - 08.2024
  • Assessed player abilities and assigned positions according to individual strengths.
  • Coordinated and executed strategic game plans to secure wins in competitive environments.
  • Created scouting reports for upcoming opponents.
  • Educated athletes in rules, strategies, sportsmanship and performance principles.

Volunteer

Metro Youth Basketball League
Monongahela, PA
01.2020 - 03.2022
  • Worked with boosters, parents, and school administrators to handle support functions.
  • Developed training and exercise programs to meet individual requirements and team play strategies.
  • Displayed knowledge of the game through instruction and demonstration.
  • Readied team to compete in tournaments and other special events.

Cook

Vocellis
Finleyville, PA
08.2021 - 07.2022
  • Cut vegetables and rolled out dough to prepare raw materials for cooking.
  • Trained new staff members on proper techniques for making various types of pizza.
  • Provided customer service to many customers per day by inputting orders, processing credit, and cash transactions, and responding to questions and concerns.
  • Stocked and managed inventory items using the First-In First Out (FIFO) method to use products before expiration and reduce food waste.
  • Adhered to all health regulations regarding food storage and preparation.

Education

High School Diploma -

Ringgold High School
Monongahela, PA
06-2022

Some College (No Degree) - Criminal Justice And Criminology

Community College of Allegheny County
Pittsburgh, PA

Skills

  • Customer service
  • Data entry
  • Administrative tasks
  • Documentation and filing
  • Player assessment
  • Training staff
  • Communication skills
  • Record keeping

Certification

  • Health Insurance License
  • Stepladder Certified
  • Pennie Certified

Accomplishments

  • Honor Status throughout high school
  • Marine Corps Distinguished Athlete Award
  • Senior dance team Captain
  • Senior basketball captain
  • Got multiple medals for track and field
  • Multiple competitive dance medals and awards
  • Orange belt in HapKiDo

Languages

English
Professional

Affiliations

  • Basketball
  • Painting
  • Drawing
  • Cooking

Timeline

Statistician

Community College of Allegheny County
11.2024 - 02.2025

Assistant

MM Health Insurance
08.2023 - Current

Assistant Basketball Coach

Budd Grebb Summer Basketball League
06.2023 - 08.2024

Cook

Vocellis
08.2021 - 07.2022

Volunteer

Metro Youth Basketball League
01.2020 - 03.2022

High School Diploma -

Ringgold High School

Some College (No Degree) - Criminal Justice And Criminology

Community College of Allegheny County

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Kasandra Holland