Kasandra Lopez
Corpus Christi,TX
Summary
Proven Customer Service Representative at Alorica, adept in Microsoft Office and Excel and excelling in complaint resolution. Demonstrated ability to enhance customer satisfaction and resolve complex issues swiftly, showcasing reliability and attention to detail. Adapted quickly to new technologies, ensuring top-notch service and operational efficiency.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Alorica
09.2024 - Current
- Responded to customer requests for products, services, and company information.
- Identified and resolved discrepancies and errors in customer accounts.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Home Baker
Self-employed
07.2018 - 08.2024
- Managed customer service operations, including taking orders and resolving complaints.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Processed customer orders and payment transactions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked effectively in fast-paced environments.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
Education
Bachelor of Science - Psychology And Criminal Justice
Sam Houston State University
Huntsville, TX05-2026
Skills
- Complaint resolution
- Stress management
- Punctuality and reliability
- Research
- 10-key
- Microsoft office expertise
- Typing proficiency
- Microsoft Excel
- Live chat support
- Computer proficiency
- Time management
- Attention to detail
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Alorica
09.2024 - Current
Home Baker
Self-employed
07.2018 - 08.2024
Bachelor of Science - Psychology And Criminal Justice
Sam Houston State University
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