Kasandra McMurray
Winnsboro,LA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Custom call centers
Monroe, LA
04.2022 - 08.2024
- Resolved customer complaints through effective communication, improving overall service quality.
- Directed callers to appropriate representatives, enhancing customer experience.
- Provided support for escalated issues, ensuring timely resolutions.
- Collaborated with team members to swiftly address customer needs, ensuring satisfaction.
- Maintained accurate records of customer interactions and transactions.
- Answering calls and taking messages.
Education
GED
Winnsboro, LASkills
- Call handling
- Customer account management
- Ticketing system usage
- Data entry accuracy
- Conflict resolution
- Effective communication
- Active listening
- Team collaboration
- Time management
- Adaptability and flexibility
- High-energy attitude
- Relationship building
Timeline
Customer Service Representative
Custom call centers
04.2022 - 08.2024
GED