Kasandra Miranda
Buffalo,NY
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Planet Fitness Gym
Buffalo, NY
03.2021 - Current
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Mentored team members to enhance professional development and accountability in workplace.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
Carpenter Apprentice
United Brotherhood Of Carpenters
Buffalo, NY
03.2020 - 06.2022
- Cut materials according to specifications in preparation for installation.
- Assisted with movement of materials and equipment to job sites.
- Kept job site cleaned up properly and all debris disposed of in respective containers.
- Interpreted specifications and construction drawings to understand tasks necessary to complete each job.
- Observed all OSHA and corporate safety regulations and procedures.
Security Officer
Priority One Security
Jamaica, NY
04.2018 - 03.2020
- Oversaw daily monitoring and patrolled buildings, grounds and work sites.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
Peer Advisor
Grand Street Settlement
New York, NY
02.2013 - 12.2017
- Provided ongoing assessment, problem-solving and skill teaching to assist individuals with activities of daily living.
- Assisted individuals in identifying and re-engaging with family, friends and other natural supports to build support system.
- Attended classes and seminars to enhance knowledge of equipment and operating systems.
- Worked with clients to improve life choices and maximize benefits of programs.
- Increased awareness of and supported participation in self-help and advocacy organizations.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
Education
A.A.S. - Human Services
Dutchess Community College
Poughkeepsie, NY05.2019
Diploma -
Orchard Collegiate Academy
New York, NY06.2014
Skills
- Information Confidentiality
- Managing Operations and Efficiency
- Employee Coaching and Motivation
- Managing Multiple Priorities
- Recruiting and Interviewing
- Performance Tracking and Evaluations
- Property Tours
- Customer Service
- Health and Safety Regulations
- Scheduling and Coordinating
- Business Management Principles
- Directing Team Members
- Advertising Techniques
- Greet Guests
- Transaction Monitoring
- Administration and Reporting
- Sales Monitoring
- Product and Service Knowledge
- Marketing Management
- Orientating and Training
- Overseeing Employees
- Communication
Timeline
Assistant Manager
Planet Fitness Gym
03.2021 - Current
Carpenter Apprentice
United Brotherhood Of Carpenters
03.2020 - 06.2022
Security Officer
Priority One Security
04.2018 - 03.2020
Peer Advisor
Grand Street Settlement
02.2013 - 12.2017
A.A.S. - Human Services
Dutchess Community College
Diploma -
Orchard Collegiate Academy
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