Kasandra Rhodes
Valparaiso,IN
Summary
Adaptable hospitality professional with a strong communications background and a long record of customer-focused service. Experienced in leading teams, handling high-volume environments, and solving problems quickly. Committed to smooth operations, strong teamwork, and dependable service.
Overview
26
26
years of professional experience
Work History
Bartender
Union Pier Social
05.2025 - Current
- Mixed cocktails, beer, and wine while maintaining accurate recipes and presentation standards.
- Processed orders through POS systems, ensuring accurate tabs and timely payment handling.
- Restocked liquor, garnishes, and glassware to keep service stations prepared for peak volume.
- Served high customer volumes during special events, nights, and weekends.
- Supported opening and closing procedures, including setup, breakdown, and cash reconciliation.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender
Time Out Bar And Grill
03.2024 - 04.2025
- Suggested beverages and specials that improved guest experience and boosted sales opportunities.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Booked entertainment, created monthly calendars of specials and events, created cocktail menus, and designed menus and flyers.
Managing Bartender
Bar 20
12.2021 - 04.2023
- Supervised bar operations, ensuring consistent service standards and smooth shift execution.
- Prepared cocktails, beer, and wine orders accurately while maintaining speed during peak service.
- Trained bartenders on drink recipes, POS procedures, and guest service expectations.
- Monitored inventory levels, restocked supplies, and reduced waste through careful product handling.
- Coordinated opening and closing duties, securing cash handling, cleaning, and equipment checks.
- Supported schedule coverage and shift planning to maintain staffing consistency and workflow efficiency.
- Collaborated with management to create promotional events that drew in new customers and boosted revenue.
Safety and Recruiting
Inter-freight Inc
01.2022 - 07.2022
- Exhibited personal responsibility in all tasks.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Dispatch Manager/Load Planner/Customer Service Representative
KLLM Transportation Services
07.2014 - 12.2017
- Directed daily driver dispatch operations, balancing load assignments with delivery schedules and service expectations.
- Coordinated communication between drivers, customers, and terminal staff to resolve route changes and shipment delays.
- Monitored transit status and updated dispatch records to maintain accurate shipment visibility and operational control.
- Analyzed lane capacity, driver availability, and freight demand to improve load planning decisions.
Dispatcher
CWS
04.2013 - 07.2014
- Coordinated daily dispatch assignments to align drivers, routes, and service priorities.
- Monitored shipment status and resolved delays to maintain on-time delivery performance.
- Communicated schedule changes clearly to drivers, customers, and internal teams.
- Tracked routes, deliveries, and service updates using dispatch and tracking systems.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Cash Office/Customer Service Supervisor
Kmart
09.2012 - 07.2013
- Supervised front-end associates, ensuring consistent service standards and smooth checkout operations.
- Resolved escalated customer complaints, returns, and exchange issues with policy-compliant solutions.
- Trained cashiers on POS procedures, transaction accuracy, and customer interaction expectations.
- Coordinated daily scheduling, task assignments, and break coverage to maintain service levels.
- Balance the cash office daily for all sales and returns from the prior day.
- Prepare change order and deposits for armored guards.
- Set up new product layouts.
- Process all online layaway and pick up orders.
Checkout Supervisor
Kmart
10.2000 - 04.2012
- Supervised the checkout team to maintain fast, accurate service during peak trading periods.
- Trained new cashiers on registers and policies,
- Resolved customer complaints and payment issues with calm, practical solutions.
- Coordinated breaks and lane coverage to keep checkout workflow consistent.
- Supported team performance by reinforcing store policies and service standards.
Education
Bachelor of Arts - Communications
Purdue University
Hammond/Westville, IN12-2021
Skills
- Customer service
- Leadership and Team Management
- Strong multitasking
- Adaptability
- Continuous improvement
- Team player attitude
Timeline
Bartender
Union Pier Social
05.2025 - Current
Bartender
Time Out Bar And Grill
03.2024 - 04.2025
Safety and Recruiting
Inter-freight Inc
01.2022 - 07.2022
Managing Bartender
Bar 20
12.2021 - 04.2023
Dispatch Manager/Load Planner/Customer Service Representative
KLLM Transportation Services
07.2014 - 12.2017
Dispatcher
CWS
04.2013 - 07.2014
Cash Office/Customer Service Supervisor
Kmart
09.2012 - 07.2013
Checkout Supervisor
Kmart
10.2000 - 04.2012
Bachelor of Arts - Communications
Purdue University