Kasandra Rios
El Paso,TX
Summary
Dynamic customer service professional with extensive experience at Walmart, recognized for enhancing customer satisfaction through effective problem-solving and empathetic communication. Bilingual and reliable, I excel in high-pressure environments, ensuring accurate transactions and fostering loyalty. Committed to maintaining a positive atmosphere anywhere is needed.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level as substitute at ESC 19 Headstart. Ready to help the team achieve any goals for the school year and with the children.
Overview
7
7
years of professional experience
Work History
Customer Service Cashier
Commissary DFAS
04.2024 - 08.2024
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
- Enhanced customer experience by providing prompt and accurate transactions.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Customer Service Cashier
Walmart
05.2017 - 12.2019
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Answered product questions using knowledge of sales and store promotions.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Performed cash, card, and check transactions to complete customer purchases.
- Processed refunds and exchanges in accordance with company policy.
Education
Associate of Arts - Multidisciplinary
El Paso Community College
El Paso, TX05-2023
Skills
- bilingual
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Attention to detail
- Multitasking and organization
- Adaptability and flexibility
- Positive and professional
- Problem-solving
- Reliable and responsible
- Honest and dependable
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Cashier
Commissary DFAS
04.2024 - 08.2024
Customer Service Cashier
Walmart
05.2017 - 12.2019
Associate of Arts - Multidisciplinary
El Paso Community College
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