Kasaundra Davis
Jacksonville
Summary
Professional with solid experience in direct support roles. Skilled in providing compassionate care and assistance, ensuring individuals achieve their highest potential. Strong focus on team collaboration and adapting to changing needs. Known for reliability, effective communication, and fostering a supportive environment. Brings positive atttitude and commitment to continous learning and growth.
Overview
9
9
years of professional experience
Work History
Lead Direct Support Professional
Pine Castle
Jacksonville, FL
06.2025 - Current
- Facilitated daily activities to promote independence and skill development among individuals with disabilities.
- Collaborated with interdisciplinary teams to coordinate services and address client needs effectively.
- Enhanced client independence by implementing individualized support plans and goal-setting strategies.
- Managed challenging behaviors effectively using approved crisis intervention techniques to maintain a safe environment for clients and staff members alike.
- Monitored client progress, documenting achievements and identifying areas for further development.
- Encouraged client autonomy by guiding the development of decision-making skills and offering support when needed.
Front of House Team Leader
Miller's Ale House
Jacksonville, FL
02.2019 - 10.2022
- Supervised front of house operations, ensuring compliance with service standards and customer satisfaction.
- Trained and mentored team members on best practices in guest service and operational efficiency.
- Resolved customer complaints promptly, enhancing overall dining experience and loyalty retention.
- Developed strong relationships with guests, creating a loyal customer base through personalized service.
- Crafted and served a diverse range of cocktails and beverages efficiently.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Bartender
Jimmy Hulas
Orange Park, FL
07.2017 - 12.2018
- Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
- Provided exceptional customer service, fostering a welcoming environment for patrons.
- Implemented promotional strategies, boosting sales of featured cocktails and specials.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Education
Bachelor of Science - Psychology
University of North Florida
Jacksonville, Florida, FL05.2028
Skills
- Customer service
- Active listening
- Critical thinking
- Relationship building
- Problem resolution
- Behavioral support
- Patience and tolerance
- Strong multitasking
Timeline
Lead Direct Support Professional
Pine Castle
06.2025 - Current
Front of House Team Leader
Miller's Ale House
02.2019 - 10.2022
Bartender
Jimmy Hulas
07.2017 - 12.2018
Bachelor of Science - Psychology
University of North Florida