Kasdi Wells
Sparks,NV
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
Homemaker
Washoe County Human Services Agency
02.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
Caregiver
Going Places
01.2024 - 09.2024
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Customer Service Representative
Custom Ink
07.2022 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Delivery Driver
Walmart
03.2022 - 07.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Verified accuracy of all deliveries against order forms.
- Managed customer inquiries and complaints in polite and professional manner.
Receptionist
Sweetwater Pain and Spine
06.2021 - 03.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
Order Processor
Interior Logic Group
10.2019 - 06.2021
- Input order information into system and updated customer accounts to document and track customer orders.
- Enhanced customer satisfaction by ensuring accurate and timely order fulfillment.
- Maintained a high level of accuracy while entering orders into the system.
- Processed customer orders in line with established policies and procedures.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
Education
No Degree - Early Childhood Education
Truckee Meadows Community College
Reno, NVHigh School Diploma -
Procter R. Hug High School
RenoSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Dependable and responsible
Timeline
Caregiver
Going Places
01.2024 - 09.2024
Homemaker
Washoe County Human Services Agency
02.2023 - Current
Customer Service Representative
Custom Ink
07.2022 - 01.2023
Delivery Driver
Walmart
03.2022 - 07.2022
Receptionist
Sweetwater Pain and Spine
06.2021 - 03.2022
Order Processor
Interior Logic Group
10.2019 - 06.2021
No Degree - Early Childhood Education
Truckee Meadows Community College
High School Diploma -
Procter R. Hug High School
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