Kasem Kalot
Beirut
Summary
Accomplished IT and Telecom professional with a proven track record at BTC,STC, and PU. enhancing network security and efficiency. Expert in network architecture and project planning, I've led teams to innovate and exceed goals. Skilled in fostering continuous learning, my strategic approach has significantly improved system reliability and customer satisfaction.
Dependable and resourceful individual with proactive approach to problem-solving and positive, upbeat attitude. Possesses foundational knowledge in IT systems management and network security, with strong skills in troubleshooting and technical support.
Overview
17
17
years of professional experience
1
1
Certification
Work History
IT Coordinator
Phoenicia University
09.2022 - Current
- Optimized network performance through continuous monitoring, troubleshooting, and upgrades as needed.
- Streamlined IT processes for enhanced productivity through regular system audits and maintenance.
- Enhanced security measures by developing and enforcing comprehensive cybersecurity policies.
- Analyzed network traffic and performance metrics to optimize system performance.
- Developed and maintained company-wide endpoint security solutions.
- Enhanced network security by implementing firewall policies and intrusion detection systems.
- Reduced vulnerability risks by conducting regular security audits and penetration tests.
- Worked with teams to develop company-wide information assurance, security standards and procedures.
NOC Manager
Saudi Telecom Company
10.2018 - 12.2020
- Mentored junior staff members, providing guidance on best practices and fostering a culture of continuous learning.
- Reduced resolution times for critical issues, prioritizing tasks and coordinating team efforts.
- Improved network uptime by effectively managing and resolving incidents within prescribed timeframes.
- Strengthened incident management capabilities through regular review meetings and process refinements.
- Ensured seamless communication between cross-functional teams to facilitate smooth network operations.
- Developed comprehensive documentation to support knowledge transfer and standardize operating procedures.
Senior Manager, Projects
Baud Telecom Company
05.2009 - 12.2020
- Improved team collaboration with cross-functional communication strategies.
- Innovated process improvements, leading to reduced turnaround times for project deliverables.
- Delivered projects on time and within budget through effective resource allocation and prioritization.
- Maintained schedules to meet key milestones at every project phase.
- Communicated project plans and progress to key stakeholders and project contributors.
- Crafted and maintained project plans and schedules to meet organizational objectives.
Pre-Sales Engineer
Baud Telecom Company
02.2012 - 07.2015
- Contributed to product documentation and marketing materials by providing technical insights and addressing common customer questions or concerns.
- Assisted sales teams in achieving revenue goals through strategic pre-sales activities and close collaboration.
- Evaluated competitors'' offerings to identify areas where company products could excel or needed enhancements.
- Worked closely with post-sales teams to ensure smooth project handoffs, minimizing any disruptions in service delivery.
- Resolved complex technical issues during pre-sales engagements, demonstrating problem-solving skills that built customer trust in our solutions.
- Configured and modified product systems to meet customer-specific needs.
Senior Telecom Engineer
Baud Telecom Company
05.2009 - 06.2012
- Conducted comprehensive analyses to identify areas for optimization in telecom network design and implementation processes.
- Increased customer satisfaction by providing expert technical support for complex telecom systems.
- Supported business growth by collaborating closely with sales teams on custom telecom solutions tailored to meet specific client requirements.
- Enhanced system reliability for clients through thorough troubleshooting of hardware and software issues.
- Optimized network performance with the deployment of cutting-edge telecommunications equipment and technologies.
- Installed, maintained and supported voice/data applications.
- Performed network modeling and analysis.
Wireless Network Engineer
Advanced Telecom Company
05.2008 - 05.2009
- Enhanced network efficiency by optimizing wireless connectivity and reducing latency issues.
- Upgraded outdated hardware components with cutting-edge technology to improve network capacity and scalability.
- Stayed current on emerging wireless technologies and industry trends through participation in conferences, seminars, and professional networking events.
- Followed standards and procedures to maintain safe work environment.
- Repaired cut cable of various sizes and worked with color-coded wires and cables.
- Assessed facilities to determine capacity and needs for telecommunications systems.
Education
Bachelor of Science - Computer Engineering
Lebanese American University
Beirut, Lebanon06-2008
Skills
- IT asset management
- Network security management
- Firewall administration
- Endpoint protection
- IP addressing and subnetting
- Vulnerability assessment
- IP networking
- Project planning
- Scope management
- Risk management
- Wireless network design
- Network architecture
Accomplishments
- Completed the Aspiration Project.
- Completed the Cell Broadcasting System Project.
- Completed the 3G Offloading Project.
- Completed the GSM/FAX GW Project.
- Completed the Cisco WiFi Hotspot Project.
- Completed the SHDSL EFM Project.
- Completed the IPAM Project.
- Completed the xDSL "Triple Play" Project.
Certification
- Project Management Professional (PMP) - Project Management Institute, ID 3309560 2016.
- ITIL Foundation Certificate in IT Service Management - AXELOS Global Best Practice. 2015
- OneAccess EFM Solutions Pre-Sales 2014.
- IPAM Administrator Bluecat 2013.
- VMware Certified Professional - Network Virtualization (VCP-NV) - VMware, Inc. 2012.
- Cisco Certified Network Associate (CCNA) 2010
- Redline Wimax|RF Certified Professional 2008
Languages
Arabic
Native language
English
Proficient
C2
French
Intermediate
B1
Timeline
IT Coordinator
Phoenicia University
09.2022 - Current
NOC Manager
Saudi Telecom Company
10.2018 - 12.2020
Pre-Sales Engineer
Baud Telecom Company
02.2012 - 07.2015
Senior Manager, Projects
Baud Telecom Company
05.2009 - 12.2020
Senior Telecom Engineer
Baud Telecom Company
05.2009 - 06.2012
Wireless Network Engineer
Advanced Telecom Company
05.2008 - 05.2009
Bachelor of Science - Computer Engineering
Lebanese American University
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