Kaseopaya Freeman
Victorville,CA
Summary
Proven track record of enhancing operational efficiency and client satisfaction at San Bernardino County, showcasing strong data entry and effective communication skills. Expert in streamlining processes, reducing errors by implementing rigorous quality controls, and fostering strong client relationships. Achieved project objectives within budget, demonstrating multitasking prowess and a commitment to excellence.
Overview
11
11
years of professional experience
Work History
Eligibility Specialist
San Bernardino County
Hesperia, CA
01.2024 - Current
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
- Interviewed applicants and explained scope of different available benefits.
- Developed strong rapport with clients by effectively communicating complex program requirements and processes.
Operations Coordinator
Freeman Family Childcare
Victorville, CA
02.2017 - 08.2022
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Boosted productivity by establishing effective communication channels between departments.
- Maximized resource utilization by monitoring staff schedules and allocating tasks.
- Streamlined operations by implementing efficient processes and procedures.
Medical Billing Coordinator
University Spine & Orthopedics
Colton, CA
01.2014 - 02.2017
- Assisted in the implementation of new software systems designed to streamline billing processes, leading to increased accuracy and reduced administrative burden on staff members.
- Participated in cross-functional meetings, providing valuable insights into billing operations and ensuring proper coordination among various departments.
- Improved billing accuracy by implementing stringent quality control measures and enhancing documentation processes.
- Developed a comprehensive understanding of medical terminology and coding systems to accurately translate services provided into billable charges on patient accounts.
- Identified areas for process improvement within the billing department, leading to increased productivity among team members.
- Ensured compliance with industry regulations by staying current on changes in medical coding guidelines and maintaining accurate records.
Education
Bachelor Of Arts For Teaching - Archival Administration
Ashford University
San Diego, CA06.2022
Skills
- Data Entry
- Effective communication skills
- Microsoft Office
- Telephone Etiquette
- Excellent Communication
- Multitasking
Timeline
Eligibility Specialist
San Bernardino County
01.2024 - Current
Operations Coordinator
Freeman Family Childcare
02.2017 - 08.2022
Medical Billing Coordinator
University Spine & Orthopedics
01.2014 - 02.2017
Bachelor Of Arts For Teaching - Archival Administration
Ashford University