Kasey Yerk
Ocala
Summary
Highly skilled Senior Office Administrator with background in managing operations, coordinating administrative duties and improving efficiency. Strengths include superb organizational skills, strong leadership abilities and proficient use of office management software such as, excel, business objects, power bi, and powerpoint to name a few. Demonstrated history of developing innovative solutions for streamlining processes and enhancing productivity. Previous impact includes successful implementation service tracking and trends that improved operational efficiency and minimized operational issues that would effect our company's goals.
Overview
5
5
years of professional experience
Work History
Sr. Office Administrator
FedEx Corporation
Ocala
06.2025 - Current
- Managed daily service reports dispersing to appropriate parties and management for review.
- Communicated between District staff and STTN/HUB staff important information to enhance workflow efficiency and provide data to improve operations meeting service requirements.
- Built/updated an excel sheet to display district information relevant to operational issues or occurences affecting service metrics.
- Working with District staff members to ensure success of processes and procedures needed to improve overall service needs for the company.
- Support District staff and Management to improve our facilites operational efficiency.
Operations Supervisor
FedEx Corporation
Ocala
06.2023 - 06.2025
- Supervised daily operations to ensure smooth package handling processes.
- Trained team members on safety protocols and operational procedures.
- Coordinated with cross-functional teams to optimize workflow efficiency.
- Managed/Trained package handler's and trainer's on safety procedures and key metrics. Along with supervisor duties to prepare them for future promotions.
- Implemented quality control measures to enhance service reliability.
- Monitored employee performance and provided constructive feedback regularly.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Trained new employees on proper job functions and company policies and procedures.
- Provided support to other departments as needed to meet organizational goals.
- Identified areas of improvement and developed strategies to increase efficiency.
- Ensured compliance with all safety regulations in the workplace.
- Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
- Prepared reports on operational performance metrics and presented them to management team.
- Developed and implemented standard operating procedures to ensure efficient workflow.
Package Handler Trainer
FedEx Corporation
Ocala
06.2022 - 06.2023
- Trained new package handlers on safety protocols and operational procedures.
- Coordinated daily training sessions to enhance team performance and efficiency.
- Demonstrated proper use of sorting equipment and handling techniques.
- Monitored compliance with safety regulations during training activities.
- Developed training materials to improve knowledge retention among trainees.
- Assisted in onboarding process for new employees in warehouse operations.
- Provided feedback to management about training effectiveness and participant progress.
- Fostered teamwork among trainees through collaborative exercises and discussions.
- Identified skill gaps among existing staff members through observation and assessment activities.
- Assisted in developing and implementing new training programs for existing and incoming package handlers.
- Assisted in loading delivery trucks with prepared packages.
- Tracked progress of each trainee throughout the course by conducting periodic evaluations.
- Provided guidance to package handlers in order to help them achieve their individual goals within the organization's policies and regulations.
- Participated in meetings with other trainers to discuss best practices for delivering effective training courses.
Package Handler
FedEx Corporation
Ocala
06.2021 - 06.2022
- Sorted packages by size and destination for efficient processing.
- Operated conveyor systems to transport packages within the facility.
- Loaded and unloaded trucks while adhering to safety protocols.
- Maintained a clean and organized work area to ensure efficiency.
- Collaborated with team members to meet daily shipping goals.
- Inspected packages for damage and reported issues promptly.
- Followed inventory procedures to track package movements accurately.
- Assisted in training new employees on operational processes and safety standards.
- Assisted in loading delivery trucks with prepared packages.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Reported any lost or damaged items to supervisors immediately upon discovery.
- Resolved conveyor system issues by clearing jams and blockages.
Education
Norwin High School
Irwin, PASkills
- Microsoft Excel
- Service reporting
- Workflow optimization
- Process improvement
- Operational efficiency
- Effective communication
- Problem solving
- Data analysis
- Cross-functional collaboration
- Data retrieval systems
- Spreadsheet tracking
- Administrative support
Timeline
Sr. Office Administrator
FedEx Corporation
06.2025 - Current
Operations Supervisor
FedEx Corporation
06.2023 - 06.2025
Package Handler Trainer
FedEx Corporation
06.2022 - 06.2023
Package Handler
FedEx Corporation
06.2021 - 06.2022
Norwin High School