Kasey Bagley
Akron
Summary
Results-driven operations and team leader with a proven record of driving sales growth, profitability, and customer satisfaction in fast-paced environments. Experienced in managing teams, improving operational efficiency, and delivering measurable business results. Recognized for leadership, strong financial performance, and the ability to build highly engaged teams. Background in retail management, operations, inventory control, and customer service with transferable leadership skills applicable across multiple industries.
Overview
8
8
years of professional experience
Work History
Store Manager
Tractor Supply Company
12.2023 - Current
- Lead daily operations of a high-volume retail store while managing and developing a team of 15+ employees.
- Exceeded annual sales plan by 12.99%, leading the district with 23% comparable sales growth.
- Surpassed profit plan by 5.12% while maintaining payroll at 100.81% to plan and limiting overtime to 0.7%.
- Achieved #1 customer satisfaction score in the district (87.8% OSAT), improving from 83.4% the previous year.
- Ranked #1 in district GURA performance and achieved a 100% mission action rate.
- Improved team engagement score to 95%, up from 81.4% the previous year.
- Increased on-time team training completion from 68.9% to 88.8%.
- Maintained shrink performance at 0.99%, outperforming district average.
- Successfully opened a new store location including staffing, inventory setup, and operational launch.
- Recognized with Regional Rookie of the Year, 2025 Profit Award, and Regional GURA Top Performer.
Assistant Store Manager
Tractor Supply Company
11.2021 - 12.2023
- Supervised retail staff and daily store operations to ensure strong customer service and sales performance.
- Assisted with hiring, training, scheduling, and development of store team members.
- Supported merchandising execution, promotional programs, and inventory management.
- Partnered with store leadership to improve operational performance and achieve store goals.
Service Department Associate
Gaudin Ford
10.2019 - 04.2021
- Coordinated customer scheduling and transportation through the Ford Courtesy Transportation Program.
- Assisted service advisors with repair orders and documentation to ensure efficient service operations.
- Delivered high-quality customer service by resolving customer questions and service concerns.
Supply Replenishment Specialist
Ashtabula County Medical Center
06.2018 - 09.2019
- Managed distribution and replenishment of medical supplies throughout hospital departments.
- Maintained emergency medical carts including code carts and isolation kits.
- Ensured compliance with OSHA standards when handling and disposing of hazardous materials.
Receiver
Tractor Supply Company
11.2017 - 06.2018
- Received, inspected, and processed incoming merchandise shipments.
- Organized stockroom inventory and maintained product flow to the sales floor.
Education
High School Diploma -
Jefferson Area Senior High
Skills
- Operations Management
- Team Leadership & Staff Development
- Sales & Profit Performance
- Customer Experience
- Inventory Management
- Training & Coaching
- Process Improvement
- Scheduling & Workforce Management
- Safety & Compliance
Timeline
Store Manager
Tractor Supply Company
12.2023 - Current
Assistant Store Manager
Tractor Supply Company
11.2021 - 12.2023
Service Department Associate
Gaudin Ford
10.2019 - 04.2021
Supply Replenishment Specialist
Ashtabula County Medical Center
06.2018 - 09.2019
Receiver
Tractor Supply Company
11.2017 - 06.2018
High School Diploma -
Jefferson Area Senior High