Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kasey Borel

Adkins,TX

Summary

Proven track record in enhancing customer loyalty and streamlining sales processes at HEB and Wellhausen Ranching, demonstrating exceptional problem-solving and customer service skills. Achieved significant improvements in efficiency and satisfaction by leveraging critical thinking and physical strength, making a tangible impact on operations and client relations. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

HEB
05.2021 - 06.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Worked together with cashiers to guarantee customer satisfaction.
  • Retrieved grocery carts and baskets from lot and various site locations.
  • Assisted in maintaining a clean store environment for a pleasant shopping experience.
  • Placed customer's purchased goods into bags, maximizing space while avoiding overloading.
  • Greeted guests entering and exiting store to foster customer satisfaction.
  • Maintained customer satisfaction by assisting with carrying out goods.
  • Returned unwanted merchandise and retrieved specially requested products.

Head Ranch Hand

Wellhausen Ranching
05.2018 - 07.2021
  • Mended fences in disrepair to prevent livestock from wandering off and to keep predators out.
  • Herded livestock using horses or ranch ATVs.
  • Maintained equipment and ranch structures.
  • Repaired equipment and animal living spaces.
  • Facilitate with the sale of cattle by organizing and preparing for cattle sale when the season came around
  • Coordinated with other ranch hands to make sure the ranch was running at its full capacity
  • Improved ranch efficiency by implementing modern agricultural practices and techniques.
  • Streamlined livestock sales processes, ensuring animals were healthy and well-presented to buyers.

Education

High School Diploma -

Shiner ISD
Shiner TX

Bachelors of Business Administration - Corporate Finance

Tarleton State University
Stephenville TX
05.2027

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Relations
  • Problem Resolution
  • Money handling abilities
  • Physical Strength
  • Team Player

Timeline

Customer Service Representative

HEB
05.2021 - 06.2023

Head Ranch Hand

Wellhausen Ranching
05.2018 - 07.2021

High School Diploma -

Shiner ISD

Bachelors of Business Administration - Corporate Finance

Tarleton State University
Kasey Borel