Kasey Bradford
LA Cantina
Los Alamos,NM
1
Certification
Dedicated professional with extensive experience in staff management and customer service. Known for effective decision-making and timely resolution of issues, contributing to high levels of customer satisfaction and team productivity.
Work History
Assistant Manager
- Trained new staff on operational procedures and customer service standards.
- Implemented scheduling strategies, improving shift coverage and employee productivity.
- Monitored customer feedback, addressing concerns to enhance dining experience.
- Collaborated with kitchen staff to streamline menu offerings based on seasonal ingredients.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
General Manager
- Oversaw daily operations to ensure high-quality product output and customer satisfaction.
- Developed and implemented training programs for staff to enhance productivity and service quality.
- Managed inventory levels, optimizing supply chain processes to reduce waste and improve cost efficiency.
- Established performance metrics to evaluate team effectiveness and drive operational improvements.
Wine Specialist, Trainer, Server
- Educated guests on wine selections, pairing options, and tasting notes.
- Assisted in training staff on wine service procedures and menu details.
- Curated wine lists based on seasonal availability and customer preferences.
- Conducted regular inventory assessments to ensure optimal stock levels.
- Improved customer engagement through interactive wine tastings and events.
- Collaborated with culinary team to enhance food and wine pairing experiences.
- Represented establishment professionally with guests and earned consistent repeat and referral business.
- Directed teams to keep workstations clean and neat for professional customer appeal.
Server, Trainer, Baker, Hostess
- Trained new servers on menu knowledge, service standards, and company policies.
- Assisted in developing training materials to enhance onboarding experience for new employees.
- Monitored server performance to ensure adherence to quality standards and operational protocols.
- Provided ongoing support and feedback to improve service efficiency among team members.
- Facilitated role-playing scenarios to enhance staff confidence in customer interactions and problem resolution.
- Implemented best practices for maintaining a positive dining atmosphere through effective server communication.
- Led team meetings focused on sharing tips for improving guest satisfaction and operational excellence.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
Education
GED
Skills
Customer service
Money handling
Team leadership
Decision-making
Problem-solving
Time management
Goal setting
Staff management
Team building
Certification
- Serve Safe Food Handling License
Timeline
Assistant Manager
LA Cantina
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General Manager
Morning Glory Bakery
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Wine Specialist, Trainer, Server
Cooper's Hawk Winery and Restaurant
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Server, Trainer, Baker, Hostess
The Cheesecake Factory
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West Carrollton High School
GED
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