Kasey Ciotta
Newport News,VA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
Work History
Scheduling Coordinator
Busch Gardens Williamsburg
02.2024 - Current
- Work in team environment, and interact with others in professional manners while sharing finding and solutions with various levels of leadership
- Analyze labor and staffing patterns
- Identifying trends and staffing and making recommendations for improvements
- Standardize and internally distribute daily labor usage reports
- Help determine optimal staffing levels for different departments and job roles based on budget constraints
Assistant Supervisor
SeaWorld Orlando
03.2023 - 02.2024
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Submitted documentation and reports to upper management.
- Addressed employee concerns promptly and professionally, maintaining high levels of job satisfaction among team members.
- Ensured compliance with company policies and industry regulations by diligently monitoring operations and addressing issues proactively.
Part-Time Supervisor
Busch Gardens Williamsburg
01.2019 - 03.2023
- Oversee team member scheduling in designated area in operations
- Ensure a safe environment for all team members, guest, and animals
- Responsible for the development of assistance, supervisor, and ambassadors by providing training, feedback and coaching
- Ensure comp compliance, Allstate and federal regulations, park, policies, and department procedures
- Maintain the highest level of cleanliness in park
- Conduct equipment and safety checks
- Respond to ambassador and guest needs
- Communicate effectively with other areas within the department as well as other departments in the park
Location Lead Supervisor
Busch Gardens Williamsburg
01.2018 - 01.2019
- Oversee daily operation of individual location ambassadors
- Develop ambassadors with the necessary skills to succeed at location
- Train consistently/thoroughly with ambassadors using standard procedures
- Work with team leaders to accomplish daily tasks and goals
Waitress
Carrabba's
01.2017 - 01.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Park Operations Ambassador
Busch Gardens Williamsburg
01.2016 - 01.2018
- Engaged with customers to establish relationships.
- Enhanced customer satisfaction with proactive communication and timely resolution of issues.
Education
Bachelors - Business Administration
Capella University
Minneapolis, MN12.2025
A.A - Business Administration
Thomas Nelson Community College
Hampton, VA12-2020
Skills
- CPR
- Workday
- Teamwork and collaboration
- Team Hire/Manage
- Schedule management
- Kronos Time Keeping
- Effective multitasking
- Ride Accessibility Enroller
- Scheduling
- Customer service and support
- Staff training
- Verbal and written communication
Timeline
Scheduling Coordinator
Busch Gardens Williamsburg
02.2024 - Current
Assistant Supervisor
SeaWorld Orlando
03.2023 - 02.2024
Part-Time Supervisor
Busch Gardens Williamsburg
01.2019 - 03.2023
Location Lead Supervisor
Busch Gardens Williamsburg
01.2018 - 01.2019
Waitress
Carrabba's
01.2017 - 01.2023
Park Operations Ambassador
Busch Gardens Williamsburg
01.2016 - 01.2018
Bachelors - Business Administration
Capella University
A.A - Business Administration
Thomas Nelson Community College
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