Kimberly Smith
Loomis,CA
Summary
Caring Quality Improvement Coordinator passionate about maximizing patient care standards in home environments. Physically fit and mentally sharp professional with years of healthcare experience. Professionally trained as a home health Aide with experience ensuring high standards of culturally competent care for a wide variety of patients with diverse needs.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Scheduling Coordinator
Interim HealthCare
Gold River, CA
03.2025 - Current
- Creating and managing schedules for individuals or groups, including appointments, meetings, events, and travel.
- Handle patient appointments, surgery schedules, or other medical-related scheduling.
- Ensure schedules are efficient and that commitments are met.
- Key responsibilities include managing calendars, coordinating logistics, and communicating effectively.
Scheduling Coordinator
Partners In Care LLC
Auburn, CA
11.2024 - 02.2025
- Managed and maintained scheduling system for a team of employees, ensuring efficient allocation of resources.
- Developed and implemented a streamlined scheduling process that reduced errors.
- Resolved conflicts or issues related to scheduling conflicts promptly and effectively.
- Collaborated with HR department to coordinate interviews, orientations, and training sessions for new hires.
- Worked closely with vendors or external partners to schedule deliveries or services as needed.
- Trained new staff members on the proper use of the scheduling system/software.
- Demonstrated strong organizational skills by managing a complex and dynamic schedule.
- Identified opportunities for process improvement within the scheduling department.
- Increased efficiency by implementing an online self-scheduling system for clients/customers.
- Assisted in resolving customer complaints related to scheduling errors or delays.
- Communicated schedule updates to relevant parties in a timely manner to ensure smooth operations.
- Maintained accurate records of all scheduled activities, including cancellations and rescheduling.
- Monitored and adjusted schedules in real-time to accommodate changes or emergencies.
- Collaborated with managers to create optimized schedules that met both employee availability and business needs.
- Ensured compliance with company policies regarding breaks, overtime, and time-off requests when creating schedules.
- Generated reports on employee productivity based on scheduled hours versus actual hours worked.
- Managed high-volume scheduling requests with accuracy and attention to detail.
- Collaborated with cross-functional teams to coordinate schedules for projects or events.
- Maintained up-to-date knowledge of industry trends and best practices in scheduling coordination.
Intake Coordinator
Advanced Home Health & Hospice, an Excelin Company
Sacramento, CA
10.2023 - 10.2024
- UC Davis intake coordinator intake coordinators welcome, register, and admit patients at healthcare facilities.
- They gather information about the patient and create patient records.
- They make appointments and schedule procedures for future medical treatments.
- They also answer questions related to services and make referrals when necessary.
Client Services Coordinator
Victory Village
Auburn, CA
07.2023 - 10.2023
- I do client intake for our program.
- I also do data entry in HMIS.
- I also do corrections in files.
- Clean office, make phone calls to clients, schedule appointments, manage the calendar for our office, also do outreach in the community.
Campus Monitor
Auburn Union School District
Auburn, CA
09.2022 - 06.2023
- Assisting with lunch time with children, taking them to recess and dismissing them back to class.
- Also run the after school program for the school and have 20-25 kids daily and assist them with homework help.
- We have centers they can do snack time and outside time as well.
Personal Banker and Teller
Banner Bank
Grass Valley, CA
01.2022 - 06.2022
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
Front Office Assistant
Broach Masters
Auburn, CA
09.2021 - 01.2022
- Wrapping up jobs, filing, answering multiple phone lines, invoicing customers, copying, scanning files, running errands, making large prints of tooling.
Office Manager
Healing Pastures Ranch
Auburn, CA
02.2021 - 09.2021
- Coordinate and oversee administrative duties in an office, and ensure that the office operates efficiently and smoothly.
- Their responsibilities generally include duties like greeting visitors, managing office supplies, overseeing other administrative staff, owning budgets, and supporting staff with administrative tasks like scheduling meetings.
- Also managing personal and two business bank accounts.
CNA - Certified Nursing Assistant/Caregiver
Sierra Ridge Memory Care
Auburn, CA
07.2020 - 10.2020
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Certified Nursing Assistant
Auburn Oaks Care Center
Auburn, CA
02.2019 - 05.2020
- Help patients by supporting personal hygiene and daily living needs; providing comfort, transportation, and vital sign monitoring.
- Provides patients' personal hygiene by giving bedpans, urinals, baths, backrubs, shampoos, and shaves; assisting with travel to the bathroom; helping with showers and baths.
- Provides for activities of daily living by assisting with serving meals, feeding patients as necessary; ambulating, turning, and positioning patients; providing fresh water and nourishment between meals.
- Provides adjunct care by administering enemas, douches, nonsterile dressings, surgical preps, ice packs, heat treatments, sits and therapeutic baths; applying restraints.
- Maintains patient stability by checking vital signs and weight; testing urine; recording intake and output information.
- Provides patient comfort by utilizing resources and materials; transporting patients; answering patients' call lights and requests; reporting observations of the patient to nursing supervisor.
- Documents actions by completing forms, reports, logs, and records.
- Maintains work operations by following policies and procedures.
- Protects organization's value by keeping patient information confidential.
- Serves and protects the hospital community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and standards.
- Updates job knowledge by participating in educational opportunities; reading professional publications; participating in professional organizations; maintaining licensure.
- Enhances nursing department and hospital reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Multi-tasking, Medical Teamwork, Bedside Manner, Infection Control, Nursing Skills, Health Promotion and Maintenance, Creating a Safe, Effective Environment, Informing Others, Judgment, Pain Management, Acute/Critical Care.
Home Care Aide
ResCare Inc
Bellingham, WA
11.2016 - 12.2018
- Assisted patients with daily functions.
- Routinely collaborated with department managers to correct problems and improve services.
- Evaluated patient care needs, prioritized treatment, and maintained patient flow.
- Ensured HIPAA compliance.
- Extensive experience working in homes with disabled children and adults.
- Assisted patients with bathing, dressing, hygiene and grooming.
- Developed patient care plans, including assessments, evaluations and nursing diagnoses.
- Closely monitored acute conditions.
- Helped residents with bathing, dressing, feeding, lifting and transferring.
- Investigated and reported issues relating to patient care or conditions that might hinder patient wellbeing.
- Managed care for post-operative patients through discharge.
- Engaged patients with games, crafts, cooking, music, reading and other activities.
Home Care Aide
ResCare Inc
Bellingham, WA
11.2016 - 12.2018
- Assisted patients with daily functions.
- Routinely collaborated with department managers to correct problems and improve services.
- Evaluated patient care needs, prioritized treatment, and maintained patient flow.
- Ensured HIPAA compliance.
- Extensive experience working in homes with disabled children and adults.
- Assisted patients with bathing, dressing, hygiene and grooming.
- Developed patient care plans, including assessments, evaluations and nursing diagnoses.
- Closely monitored acute conditions.
- Helped residents with bathing, dressing, feeding, lifting and transferring.
- Investigated and reported issues relating to patient care or conditions that might hinder patient wellbeing.
- Managed care for post-operative patients through discharge.
- Engaged patients with games, crafts, cooking, music, reading and other activities.
Preschool Lead Teacher
New Hope Christian Academy & Early Learning Center
Waipahu, HI
06.2011 - 07.2012
- Established guidelines for teacher performance, lesson planning and compliance with established procedures.
- Provided an open and loving environment where children could express themselves and direct their own learning.
- Administered assessments for each child and tracked results.
- Completed documentation on individual children and teachers for recordkeeping.
- Planned and prepared activities for age students.
- Assisted in developing student-led after-school tutoring program to teach under-privileged students.
- Aggregated and prepared documentation and reports for office meetings, distribution, and filing.
- Created new lesson plans based on course objectives.
- Met with parents to resolve conflicting educational priorities and issues.
- Documented student attendance and progress against goals.
Sales Associate
Gymboree
Folsom, CA
08.2010 - 12.2010
- Accepted and processed returns.
- Organized racks and shelves to maintain the visual appeal of the store.
- Greeted customers and ascertained customers' needs.
- Suggested accessories and complementary purchases.
- Trained and served as a peer coach for new sales associates.
- Verified that all customers received receipts for purchases.
- Directed individuals to merchandise locations.
- Stocked shelves and supplies and organized displays.
- Prepared merchandise for sales floor.
- Answered questions regarding the store and its merchandise.
- Developed positive customer relationships through friendly greetings and excellent service.
- Worked collaboratively in team environment.
- Helped customers with questions, problems and complaints in person and via telephone.
- Kept work areas clean and neat at all times.
Sales Associate
Gymboree
Folsom, CA
08.2010 - 12.2010
- Accepted and processed returns.
- Organized racks and shelves to maintain the visual appeal of the store.
- Greeted customers and ascertained customers' needs.
- Suggested accessories and complementary purchases.
- Trained and served as a peer coach for new sales associates.
- Verified that all customers received receipts for purchases.
- Directed individuals to merchandise locations.
- Stocked shelves and supplies and organized displays.
- Prepared merchandise for sales floor.
- Answered questions regarding the store and its merchandise.
- Developed positive customer relationships through friendly greetings and excellent service.
- Worked collaboratively in team environment.
- Helped customers with questions, problems and complaints in person and via telephone.
- Kept work areas clean and neat at all times.
Personal Assistant
Hinky Family
Loomis, CA
12.2009 - 04.2010
- Maintained appropriate filing of personal and professional documentation.
- Supervised and coordinated dining room activities and employee schedules.
- Sourced and ordered office equipment and supplies.
- Managed set up, stock maintenance, and line sanitation of full line service for several different dining locations.
- Managed and reviewed filing and office systems.
- Oversaw the daily activities of clients' household while they were traveling.
- Maintained entire family's schedule and organized events.
- Developed professional relationships with reliable vendors, including dry cleaning, tailors and designers.
- Screened personal and business calls and directed them to the appropriate party.
- Transported children to and from school, activities and appointments.
- Arranged domestic and international travel plans and itineraries, including flight, car service and restaurant reservations.
- Coordinated and planned vacations for the family.
- Answered a high volume of phone calls and email inquiries.
- Handled all incoming information requests for several busy executives.
- Picked up and dropped off clients at the airport.
- Filed paperwork and organized computer-based information.
- Executed basic banking and bookkeeping tasks.
- Set-up and operated line for breakfast and lunch service.
- Organized and attended meetings, including compiling all documents and reports ahead of time.
- Microsoft Word, Excel, PowerPoint, excellent typing and customer service.
Daycare Assistant
Peas In A Pod Childcare
Lincoln, CA
01.2009 - 12.2009
- Addressed behavioral and learning issues with parents and daycare management.
- Developed age-appropriate activities and programs for children 12 months to 5 years old.
- Encouraged curiosity, exploration and problem-solving appropriate to children's development levels.
- Established a safe play environment for the children.
- Maintained a child-friendly environment with access to outdoor activities.
- Monitored each student's educational progress with individualized charts and files.
- Allowed for ample outdoor recreation time.
- Administered medications and kept appropriate records.
- Continually kept abreast of toy and child-related recalls and safety warnings.
- Encouraged children to be understanding of and patient with others.
- Meticulously sanitized toys and play equipment.
- Conducted trainings and mentored staff, consistently improving performance.
- Maintained accurate and detailed records, including staff and child files on enrollments, attendance, health and safety, emergency contact information and incident reports.
- Communicated with children in developmentally appropriate way.
- Maintained accurate accounting of tuition and operating reports.
- Designed monthly activity schedules.
- Monitored and enforced adequate supply and material inventory.
- Communicated openly with children's parents about daily activities and behaviors.
- Promoted good health by preparing meals with organic and natural ingredients.
- Communicated with parents through enrollment, tours, newsletters, conferences and direct personal communication.
Education
Associate Degree In Healthcare Administration - Health Administration
Colorado Technical University
Colorado Springs, COCNA - Nursing assistant
Cash career college
03.2019
High school diploma - undefined
Del Oro High School
Loomis, CA06.2007
Skills
- Memory Care
- Data collection
- Hospitality Experience
- Alzheimer's Care
- CPR
- Banking
- Laundry
- HIPAA
- Personal assistant experience
- Hospitality
- CPR CERTIFICATION
- Childcare
- Nursing
- Fair Housing regulations
- PATIENT CARE
- Teaching
- Mentoring
- Caregiving
- Office experience
- Sales
- Office management
- Epic
- Management
- Personal Assistant Experience
- EMR Systems
- Typing
- SCHEDULING
- Finalehealth (1 year)
- Microsoft Office
- Microsoft Word
- MEDICAID
- Employee Orientation
- Communication skills
- Bookkeeping
- Toddler Care
- Medical Office Experience
- Vital Signs
- PRESENTATION SKILLS
- Hospital experience
- Multi-line Phone Systems
- Customer service
- Office Administration
- Dementia Care
- Presentation skills
- Customer Service
- CATHETER
- Meal Preparation
- Home Care
Certification
- CNA
- AED Certification
- CPR Certification
- Physical Therapy License
- BLS Certification
- Driver's License
<Enter your own>
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
- Availability: Anywhere, Anywhere
- Visa Status: Authorized to work in the US for any employer
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
Timeline
Scheduling Coordinator
Interim HealthCare
03.2025 - Current
Scheduling Coordinator
Partners In Care LLC
11.2024 - 02.2025
Intake Coordinator
Advanced Home Health & Hospice, an Excelin Company
10.2023 - 10.2024
Client Services Coordinator
Victory Village
07.2023 - 10.2023
Campus Monitor
Auburn Union School District
09.2022 - 06.2023
Personal Banker and Teller
Banner Bank
01.2022 - 06.2022
Front Office Assistant
Broach Masters
09.2021 - 01.2022
Office Manager
Healing Pastures Ranch
02.2021 - 09.2021
CNA - Certified Nursing Assistant/Caregiver
Sierra Ridge Memory Care
07.2020 - 10.2020
Certified Nursing Assistant
Auburn Oaks Care Center
02.2019 - 05.2020
Home Care Aide
ResCare Inc
11.2016 - 12.2018
Home Care Aide
ResCare Inc
11.2016 - 12.2018
Preschool Lead Teacher
New Hope Christian Academy & Early Learning Center
06.2011 - 07.2012
Sales Associate
Gymboree
08.2010 - 12.2010
Sales Associate
Gymboree
08.2010 - 12.2010
Personal Assistant
Hinky Family
12.2009 - 04.2010
Daycare Assistant
Peas In A Pod Childcare
01.2009 - 12.2009
CNA - Nursing assistant
Cash career college
High school diploma - undefined
Del Oro High School
Associate Degree In Healthcare Administration - Health Administration
Colorado Technical University