Kasey Cotner
Katy,TX
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
8
8
years of professional experience
Work History
Customer Care Representative
YMCA
04.2021 - 09.2023
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Collaborated with staff members to enhance customer service experience with any necessary membership needs.
Assistant Manager
Spencer's Gifts
12.2019 - 02.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
Shift Manager
Sherwin-Williams
12.2015 - 11.2019
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for painting products and services.
- Supervised ongoing daily customer interactions.
- Created and recorded color formulas to match customers needs.
Education
No Degree - Chemical Engineering
Lamar University
Beaumont, TXSkills
- Data Entry
- Custom Order Management
- Database Research
- Payment Processing
- Product Education
- Cataloging
Timeline
Customer Care Representative
YMCA
04.2021 - 09.2023
Assistant Manager
Spencer's Gifts
12.2019 - 02.2021
Shift Manager
Sherwin-Williams
12.2015 - 11.2019
No Degree - Chemical Engineering
Lamar University
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