Hi, I’m
Kasey Faraday
Odessa ,TX
Summary
Well-qualified Customer Service Professional and Accounts Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
10
years of professional experience
Work History
BH Management
Professional Leasing Consultant
08.2022 - Current
Job overview
- Conduct property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Communicated effectively with owners, residents, and on-site associates.
- Conducted regular property/apartment inspections.
- Lead Management / Marketing
- Resident and prospective resident liaison.
Concentrix
Member Relations Advisor
01.2022 - 07.2022
Job overview
- Team Captain
- Experienced in remote positions.
- Delivered team member services and customized employee programs focused on optimizing labor relations and communications.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Organized and facilitated employee focus groups to gather feedback and insights.
BH Management
Assistant Community Manager
01.2019 - 11.2021
Job overview
- Aided upper-level leaders by completing budgets reports for executive action planning. Collected and processed all tenant payments and managed property accounts.
- Increased office organization by creating filing systems and managing confidential information carefully.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Implemented property management systems to support community and expertly handle diverse needs.
Education
Capitan High SchoolCapitan, NM
High School Diploma
05.2011
University Overview
- Honoree of 4.0 or higher GPA
- National Honors Society
- New Mexico State Lottery Scholarship Recipient
Skills
- Account Management
- Customer Relationship Management/ Retention Strategies
- Sales Expertise in person, calling and chat assistance
- Proficient typing; 65 WPM
- Intuit QuickBooks
- CRM and Yardi Software Experience
- Adobe Systems, Microsoft Word and programs, Excel
- Product Organization and staff training
Accomplishments
Leasing Professional of the Year for the Permian Basin Apartment Association, 2019
Assistant Community Manager of the Year for the Permian Basin Apartment Association, 2020
Timeline
Professional Leasing Consultant
BH Management
08.2022 - Current
Member Relations Advisor
Concentrix
01.2022 - 07.2022
Assistant Community Manager
BH Management
01.2019 - 11.2021
Capitan High School
High School Diploma
Similar Profiles
Brayan HernandezBrayan Hernandez
Maintenance Technician at BH ManagementMaintenance Technician at BH Management
Melissa BlantonMelissa Blanton
Community Manager at BH ManagementCommunity Manager at BH Management
Jorge Gabriel LorenzoTorresJorge Gabriel LorenzoTorres
Assistant Maintenance Manager at BH ManagementAssistant Maintenance Manager at BH Management