Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kasey Garcia

Central Islip,NY

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

6
6
years of professional experience

Work History

Administrative Support Assistant

Northwell
01.2023 - Current
  • Confirmed appointments, communicated with clients, and updated client records.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Handled cash transactions and maintained sales and payments records accurately.

Call center

Teachers Federal Credit Union
06.2022 - 12.2022
  • Taking 50-60 calls daily while assisting members with online banking
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Retail Sales Manager

Aeropastale
11.2018 - 06.2022
  • Assisting customers with technological issues and open and closing store daily
  • Maintained the store by keeping everything clean and sanitized.
  • Trained team members in successful strategies to meet operational and sales targets.

Key holder

American eagle outfitters
02.2018 - 11.2018
  • Managed a 3-million-dollar store by hiring and training employees, created the schedule and coordinated delivery trucks for shipment
  • Took control of escalated situations from other employees

Education

high school diploma -

old mill high school
Millersville, MD

Skills

  • 50 WPM
  • Taking inbound and making outbound call
  • Operations Management
  • Time Management
  • Making schedules for staff and patients
  • Cash Handling
  • Customer Service
  • Data Entry

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Administrative Support Assistant

Northwell
01.2023 - Current

Call center

Teachers Federal Credit Union
06.2022 - 12.2022

Retail Sales Manager

Aeropastale
11.2018 - 06.2022

Key holder

American eagle outfitters
02.2018 - 11.2018

high school diploma -

old mill high school

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Kasey Garcia