Michelle Kressin
Milwaukee,WI
Summary
Hardworking and focused office professional offering excellent communication, planning and prioritization abilities. Skilled at managing high-volume workloads in rapidly changing environments. Exceptional detail-oriented skills with expertise in streamlining workflow, problem solving and managing daily office functions. Dedicated to maximizing customer satisfaction and exceeding business objectives with an organized approach and strong multitasking abilities. Authorized to work in the US for any employer.
Overview
8
8
years of professional experience
Work History
SR. Administrative Assistant
Medical College of Wisconsin
Milwaukee, WI
09.2024 - Current
- Managed and maintained physician's and physicist's clinic and academic calendars.
- Assembled itineraries, prepared documents, edited letters of recommendation.
- Maintained and updated department databases for CVs.
- Acted as backup for other employees by providing support and adapting to requirements of department.
- Coordinated and scheduled departmental meetings, on and off-site tours, along with travel and hotel arrangements.
- Expedited decision-making processes for senior leadership by creating concise meeting minutes highlighting key discussion points and action items.
- Monitored schedules to interfere with any scheduling conflicts to ensure smooth operations.
- Screened and redirected calls.
- Interfaced with other assistants to share tasks or schedule complex meetings with multiple leaders within the department and hospital.
- Coordinated office activities and public events.
- Reduced errors in data entry tasks due to meticulous attention to detail when inputting information into various databases and spreadsheets.
Inpatient Medical Coding Specialist
Surgical Associates
Wausau, WI
02.2022 - 10.2024
- Maintained a comprehensive understanding of coding rules and guidelines, to facilitate ongoing communications and policies with coworkers.
- Stayed current with government regulations and trends, protocols, and third-party requirements in reference to coding principles.
- Maintained a thorough understanding of anatomy and physiology, medical terminology, disease processes and surgical techniques.
- Analyzed inpatient and operative documentation to ensure that the level of services and acuity of conditions are accurately reflected in the medical record, and manually update them with the proper medical codes.
- Facilitated communications with insurance companies when claims are denied. Gathered documentation to validate coding choices and contest any denied claims.
- Specialized in inpatient trauma surgery coding/ inpatient vascular coding/ and inpatient general surgery.
- Working knowledge of ICD-10 diagnosis codes and CPT codes using abstraction coding.
Billing Specialist
Bell Ambulance
Pewaukee, WI
03.2021 - 02.2023
- Established and maintained security of demographic and personal information to ensure patient confidentiality.
- Reviewed patient records for accuracy, and added any missing information.
- Generated revenue by working with patients to establish payment schedules for late accounts, collecting co-pays, and full payments on active accounts.
- Verified insurance coverage and obtained authorizations through the insurance company.
- Reconciled discrepancies in billing statements, enhancing accuracy and client satisfaction.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
Medical Receptionist
Daytona Eye Center
Daytona Beach, FL
04.2018 - 05.2018
- Enhanced office efficiency by handling 75-150 callers per day, with 40-60 patients; along-side walk-in appointments.
- Scheduled, rescheduled, and verified appointments for patients for routine and complex appointments.
- Checked eligibility and benefits for patient’s insurance while providing clarity on coverage, and co-pays.
- Maintained alphabetical paper records system by creating new records, pulling existing records for the day, and filing back when the appointment is finished.
- Streamlined check-in processes, reducing wait times and enhancing patient satisfaction.
- Collaborated with medical staff to ensure seamless communication regarding patient needs and treatment updates.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Education
Medical Billing & Coding - Certification
U.S. Career Institute
Fort Collins, CO08-2022
High School Diploma -
Southwest Highschool
06-2003
Skills
- Microsoft Excel, Word, Outlook, OneNote, Teams
- Epic Software
- Multiple phone lines and switchboard proficiency
- Medical Billing and Coding
- Medical anatomy and terminology
- ICD-10
- HCPCS
- Critical and analytical thinking
- Accounts receivable
- HIPPA compliant
- Insurance verification
- Documentation review
- Filing and data entry
- Scheduling and calendar management
- Budget management experience
- 50 WPM
- High-level multi-tasking
Timeline
SR. Administrative Assistant
Medical College of Wisconsin
09.2024 - Current
Inpatient Medical Coding Specialist
Surgical Associates
02.2022 - 10.2024
Billing Specialist
Bell Ambulance
03.2021 - 02.2023
Medical Receptionist
Daytona Eye Center
04.2018 - 05.2018
Medical Billing & Coding - Certification
U.S. Career Institute
High School Diploma -
Southwest Highschool