Kasey Hauser
Browns Summit,North Carolina
Summary
Detail-oriented candidate pursuing environmental services technician role. Strong work ethic and quick adaptability in maintaining clean and safe healthcare environments. Committed to following procedures and enhancing patient comfort and safety through effective support of staff.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
United Helathcare/Surest
Minneapolis, Minnesota
08.2022 - Current
- Achieved first-call resolution using effective problem-solving and active listening.
- Handled 40–60 inbound calls daily, resolving member inquiries on claims and coverage.
- Delivered clear insights into insurance details, enhancing member understanding and satisfaction.
- Documented interactions accurately while navigating multiple systems, ensuring data integrity.
- Maintained strict HIPAA compliance to ensure confidentiality of member information.
Certified Nursing Assistant II
Novant Health Forsyth Medical Center
11.2021 - 07.2022
- Provided personal care for 9 to 10 patients per shift, ensuring bathing, grooming, and comfort needs were met to promote patient well-being.
- Documented vital signs for patients and communicated significant variations to nursing personnel.
- Implemented safe practices with mobility devices to protect both patients and staff from injury.
- Assisted in diagnostic procedures by obtaining specimens and preparing patients, facilitating accurate assessments and timely treatments.
- Collaborated with physicians and nursing teams to improve quality of patient care, contributing to enhanced treatment outcomes.
Certified Nursing Assistant II
Atrium Health Wake Forest Baptist
Winston-Salem, North Carolina
05.2012 - 10.2021
- Performed electrocardiograms and monitored cardiac activity, supporting accurate diagnostics for effective treatment.
- Assessed post-procedure vital signs and promptly communicated changes to nursing staff, ensuring timely interventions.
- Prepared patients for surgeries and treatments, ensuring safety and comfort.
- Provided compassionate patient care in cardiovascular center units, enhancing patient comfort and recovery.
Education
High School Diploma -
Forsyth Technical Community College – West Campus
Winston-Salem, NC08-1996
Skills
- Data entry and accuracy
- Quality assurance and attention to detail
- Patient care techniques
- Time management
- Effective communication
- Team collaboration
- Critical thinking
- HIPAA compliance
Timeline
Customer Service Representative
United Helathcare/Surest
08.2022 - Current
Certified Nursing Assistant II
Novant Health Forsyth Medical Center
11.2021 - 07.2022
Certified Nursing Assistant II
Atrium Health Wake Forest Baptist
05.2012 - 10.2021
High School Diploma -
Forsyth Technical Community College – West Campus