Kasey Holyfield
Greensboro,NC
Summary
Dynamic professional with a proven track record excelling in data analysis and enhancing customer relations. Leveraged advanced Microsoft Excel skills and a positive attitude to resolve complex billing issues and improve operational efficiency. Demonstrated ability to lead teams and drive process improvements, achieving significant customer satisfaction.
Overview
18
18
years of professional experience
Skills
- Microsoft Excel
- Invoice Processing
- Accounts Receivable
- Collections experience
- Customer Relations
- Claim submission
- Insurance Verification
- Data Analysis
Work History
A/R Collections & Operations Supervisor
Upstream Pharmaceutical Care, LLC
06.2021 - Current
- Contacted customers to collect outstanding payments resulting in 40% decrease in open invoices.
- Analyzed data to make recommendations on problematic key items.
- Implemented changes in operational procedures to streamline billing and invoicing processes.
- Prepared spreadsheets using formulas, V-lookup and other intermediate and advanced Microsoft Excel skills.
- Verified discrepancies and resolved clients' billing issues
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
Advocate Member Service Representative
UnitedHealth Group
01.2021 - 05.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Resolved customer issues through thorough dispute investigation.
- Verified customer identification and documentation for compliant transactions.
- Handled complaints with prompt, courteous service to uphold professional reputation.
Healthcare Billing Specialist
LabCorp
05.2019 - 12.2020
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Delivered timely and accurate charge submissions.
- Reviewed patient records, identified medical codes, and created invoices for billing purposes.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Adhered to established standards to safeguard patients' health information.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Filed and updated patient information and medical records.
Shift Supervisor
HMSHost
05.2017 - 05.2019
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Helped store management meet standards of service and quality in daily operations.
- Trained new employees and delegated daily tasks and responsibilities.
- Prepared shift summary reports and communicated regularly on goals and progress.
Owner/Operator
SUBWAY®Restaurants
06.2006 - 05.2017
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Consulted with customers to assess needs and propose optimal solutions.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Trained and motivated employees to perform daily business functions.
- Managed day-to-day business operations.
Education
Associate of Arts - Business Admin & Accounting Pathway
Guilford Technical Community College
Jamestown, NC12.2024
Associate of Arts - Medical Billing & Coding
Guilford Technical Community College
Jamestown, NC05.2021
Timeline
A/R Collections & Operations Supervisor
Upstream Pharmaceutical Care, LLC
06.2021 - Current
Advocate Member Service Representative
UnitedHealth Group
01.2021 - 05.2021
Healthcare Billing Specialist
LabCorp
05.2019 - 12.2020
Shift Supervisor
HMSHost
05.2017 - 05.2019
Owner/Operator
SUBWAY®Restaurants
06.2006 - 05.2017
Associate of Arts - Business Admin & Accounting Pathway
Guilford Technical Community College
Associate of Arts - Medical Billing & Coding
Guilford Technical Community College
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