Kasey Hughes
Warrenton
Summary
Results-driven office management professional with over a decade of experience in optimizing office operations. Strong skills in scheduling, compliance, and team training have led to enhanced efficiency and effective communication across departments.
Overview
30
30
years of professional experience
Work History
Office Manager
Gainesville Physical Therapy
Gainesville, VA
02.2017 - Current
- Streamlined office operations by implementing efficient scheduling and resource allocation strategies.
- Managed patient intake processes, ensuring accurate data entry and compliance with healthcare regulations.
- Coordinated communication between therapists and administrative staff, enhancing teamwork and service delivery.
- Developed training materials for new hires, improving onboarding experience and operational consistency.
Assistant Office Manager
Haymarket Dental Complete Care
Haymarket, VA
01.2010 - 02.2017
- Coordinated daily office operations to ensure efficient workflow and patient scheduling.
- Managed inventory of dental supplies, optimizing procurement processes for cost efficiency.
- Developed and maintained office policies to enhance compliance and operational effectiveness.
- Assisted in training new staff on administrative procedures and software systems.
- Led team meetings to discuss performance metrics and implement process improvements.
- Oversaw patient communications, ensuring timely responses to inquiries and appointment reminders.
Front Desk Supervisor/Referral Specialist
Summit Medical Group
Oak Ridge, TN
08.1996 - 09.2009
- Supervised front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Trained and mentored new staff on customer service protocols and administrative procedures.
- Coordinated communication between medical staff and patients to enhance service delivery.
- Implemented workflow improvements that reduced wait times for patients during peak hours.
- Resolved patient inquiries and complaints promptly, fostering positive relationships with clients.
- Conducted regular performance evaluations of front desk staff to ensure high standards of service.
Education
High School Diploma -
Oak Ridge High School
Oak Ridge, TNSkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Billing
- Scheduling and calendar management
- Administrative support
- Account reconciliation
- Credit and collections
Timeline
Office Manager
Gainesville Physical Therapy
02.2017 - Current
Assistant Office Manager
Haymarket Dental Complete Care
01.2010 - 02.2017
Front Desk Supervisor/Referral Specialist
Summit Medical Group
08.1996 - 09.2009
High School Diploma -
Oak Ridge High School