Kasey Johnson
Webster,TX
Summary
Detail-oriented and adaptable professional with 8 years of experience across legal, financial, hospitality, and event industries. Known for strong multitasking abilities, a proactive mindset, and a commitment to delivering exceptional client service. Skilled at quickly learning and integrating new processes, resolving conflicts calmly, and creating welcoming environments for both clients and colleagues. Recognized for a “no task is too small” attitude and the ability to thrive in fast-paced, high-pressure settings. Seeking to bring organizational skills and customer-focused professionalism to any environment.
Overview
9
9
years of professional experience
Work History
Host Trainer
AVALANCH FOOD GROUPS
Houston, TX
10.2022 - Current
- Maintained up-to-date knowledge of menu offerings and special promotions, enabling accurate information sharing with guests.
- Proactively identified potential issues before they escalated into larger problems, mitigating risks to guest satisfaction.
- Facilitated seamless communication between front-of-house staff, kitchen personnel, and management teams for optimal efficiency.
- Increased customer satisfaction by effectively addressing and resolving conflicts or concerns.
- Collaborated with management to identify areas for improvement in staff performance and oversaw new hires onboarding.
SETUP COORDINATOR
AMCAP MORTGAGE
Friendswood
05.2020 - 10.2022
- Setup loan files after the Loan Originators completed the sale. This including ordering appraisals, title, fraud guard, verbal verifications of employment and other important documentation needed to get the borrower to the closing table.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
FILING CLERK
TREECE LAW FIRM
Houston
04.2019 - 04.2020
- Filed important documentation regarding HOA lawsuits, greeted guests upon arrival & appointed them in the direction they needed, and kept records of all files that were stored in our file storage room.
- Managed physical records storage, ensuring proper labeling, organization, and safeguarding of essential documents.
- Streamlined administrative tasks such as photocopying, scanning, faxing, and binding materials as needed for meetings or presentations.
WEDDING EVENT ASSISTANT
KEMAH GARDENS
Kemah
01.2017 - 01.2019
- Participated in pre-event planning meetings, providing input on event themes and strategies for success.
- Managed event set-up and tear-down, ensuring timely completion of tasks for seamless transitions.
- Assisted in organizing successful events by collaborating with vendors and suppliers ensuring everything was perfect for someones big day.
Education
HIGH-SCHOOL DIPLOMA -
CLEAR LAKE HIGH SCHOOL
TX05.2020
Skills
- Team-working
- Critical Thinking
- Event Planning
- Mortgage Loans
- Filing & Records
- Employee Training
- Course development
- Guest relations
- Teamwork and collaboration
- Cash Handling
- Problem-solving
- Multitasking
Timeline
Host Trainer
AVALANCH FOOD GROUPS
10.2022 - Current
SETUP COORDINATOR
AMCAP MORTGAGE
05.2020 - 10.2022
FILING CLERK
TREECE LAW FIRM
04.2019 - 04.2020
WEDDING EVENT ASSISTANT
KEMAH GARDENS
01.2017 - 01.2019
HIGH-SCHOOL DIPLOMA -
CLEAR LAKE HIGH SCHOOL