Jakhi Hayes
Henderson,NV
Summary
I am eager to bring my organizational skills, customer service expertise, and enthusiasm for creative environments to your team.
I progressed in roles at my current employment that required adaptability, multitasking, and a commitment to delivering exceptional guest experiences. These experiences honed my ability to manage competing priorities, while maintaining attention to detail and customer satisfaction.
In addition to my professional background, I've completed Kaplan online courses, passing the national and state portions of my real estate licensing exam. Now embarking on a new journey in real estate, I'm committed to bring energy, creativity, expand market knowledge, and build client relationships.
Thank you for considering my application. I hope to have the opportunity to discuss how I can bring value to your team.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Host Trainer
Yard House Restaurant
Las Vegas, NV
06.2023 - Current
- Trained new hosts on customer service standards and restaurant procedures.
- Greeted guests warmly and managed waitlists efficiently during busy shifts.
- Communicated effectively with kitchen and management teams to enhance service flow.
- Monitored dining area to maintain a clean and welcoming environment for guests.
- Provided feedback to management on host performance and training needs.
- Fostered a positive team atmosphere through collaboration and support among staff.
- Provided orientation and training to new staff members on the host job duties.
- Encouraged a positive work environment among all members of the hosting team.
Barback
Yard House
Las Vegas, NV
06.2023 - Current
- Assisted bartenders by preparing and restocking garnishes and glassware.
- Maintained cleanliness of bar area by regularly removing waste and spills.
- Monitored inventory levels and communicated needs to management for timely replenishment.
- Supported efficient service by delivering drinks and supplies to tables promptly.
- Organized storage areas for easy access to supplies and equipment.
- Engaged with guests to enhance their experience while waiting for orders.
- Followed health and safety guidelines to maintain a safe work environment.
- Assisted bartenders by stocking beer, wine, liquor, and other bar items.
- Cleaned the bar area including counters, glasses, and utensils throughout shift.
- Consistently checked inventory levels and communicated needs to management team.
- Stocked refrigerating units with wines or bottled beer and replaced empty beer kegs.
Pool Attendant
The M Resort Spa Casino
Henderson, NV
03.2023 - 11.2023
- Monitored pool area for safety and cleanliness throughout the shift.
- Assisted guests with poolside services and provided information about amenities.
- Enforced resort policies and procedures to maintain a safe environment.
- Maintained inventory of pool supplies and reported low stock levels promptly.
- Organized poolside events and activities to enhance guest experience.
- Educated guests on proper pool usage and safety protocols effectively.
- Greeted customers upon arrival at the pool area.
- Managed daily reservation requests through online and phone channels.
- Updated customer information in the reservations management system.
- Assisted guests with modifications and cancellations of existing bookings.
Education
Real Estate Course - Real Estate
Kaplan Realty
Henderson, NV11-2023
High School Diploma -
Liberty High
Henderson, NV05-2022
Skills
- Customer service
- Employee training
- Reservation management
- Health and safety
- Communication skills
- Guest engagement
- Team collaboration
- Attention to detail
- Cross-training
- Team coaching
- Quality control
- Teamwork and collaboration
- Interpersonal skills
- Organize supplies
Certification
- real estate license
Timeline
Host Trainer
Yard House Restaurant
06.2023 - Current
Barback
Yard House
06.2023 - Current
Pool Attendant
The M Resort Spa Casino
03.2023 - 11.2023
Real Estate Course - Real Estate
Kaplan Realty
High School Diploma -
Liberty High
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