Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Kasey Johnson

Kasey Johnson

Bristol,CT

Summary

- Motivated to promote growth and productivity, capable of adapting to new projects quickly and efficiently. Looking to utilize my work experience with part of a team or independently. Strong time management skills and flexible availability to accommodate schedule coverage.

- Experienced with optimizing service operations and improving customer satisfaction. Utilizes team leadership and strategic planning to enhance service delivery. Track record of problem-solving and effective communication in high-pressure environments.

- Service management professional known for high standards and results orientation. Proven track record in optimizing service processes and enhancing team performance. Strong focus on collaboration and adaptability, ensuring reliable support and flexibility in dynamic settings. Demonstrated expertise in team leadership and customer relationship management.

- Professional service leader with strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives.

- Highly motivated manufacturing professional with over 10 years of manufacturing experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels and meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

14
14
years of professional experience

Work History

Service Manager

Chipotle
Groton, CT
12.2021 - 10.2024
  • Provided a positive dining experience for patrons while resolving any order issues
  • Ensure that the team adheres to safety protocol i.e., proper sanitation, food preparation, organized working environment
  • Resolved any incidents and monitored shift coverage, meetings, and schedules
  • Daily cash handling addressing any discrepancies of monies
  • Ability to oversee the preparation of safe, delicious food while maintaining a clean, organized restaurant
  • Passion for leadership and team development

Machine Operator / Maintenance

ITW Drawform
Waterbury, CT
01.2020 - 05.2021
  • Duties included inspecting, maintaining, and operating machinery to ensure quality production
  • Follow safety procedures, troubleshoot, and repair minor machine problems or notify technician if needed
  • Report to supervisors on all daily production
  • Packing shipments and quality inspection completed
  • Inspect incoming shipments for accuracy, quality, and condition; verify delivery against purchase orders and packing lists
  • Package items securely and label shipments according to company and shipping carrier specifications
  • Regular use of hand tools

Molding Technician / Assembly/ Machine Operator

Quality Coils
Bristol, CT
03.2014 - 01.2020
  • Responsible for general machine setup, operation, maintenance, safety, and quality control
  • Set up, operate, and monitor injection molding machines to produce high-quality parts
  • Inspect finished products for defects and ensure they meet specifications and quality standards
  • Perform mold installation and removal as needed to support production schedules
  • Experience managing hydraulic press and CNC
  • Manufacturing, inspecting, packing, and shipping products for orders

Landscaper

T&R Designs
Bristol, CT
08.2012 - 02.2013
  • Demolition, landscaping, and stonework

Service Advisor

Schaller Honda Mitsubishi
Bristol, CT
12.2010 - 08.2012
  • Sold and scheduling needed service work in the service department
  • Refers to service history, inspects vehicle, and recommends additional service or routine maintenance
  • Helps identify a mechanical problem by questioning the customer or doing a visual inspection/road test
  • Prepare work order for needed repairs

Education

Associates - Human Services

TUNXIS COMMUNITY COLLEGE
Farmington, CT
01.2023

Elementary Education

Central Connecticut State University
New Britain, CT
01.2010

High School Diploma -

BRISTOL CENTRAL High School
Bristol, CT
06.2008

Skills

  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Customer service
  • Reliable and responsible
  • Critical thinking
  • Customer service management
  • Time management
  • Conflict resolution
  • Goal oriented
  • Workflow management
  • Team collaboration and leadership
  • Trustworthy and honest
  • Quality assurance
  • Outgoing and energetic
  • Service scheduling
  • Work Planning and Prioritization
  • Service quality management
  • Technical troubleshooting
  • Goal setting
  • Inventory management
  • Quality control
  • Relationship building
  • Analytical thinking
  • Staff supervision
  • Shift scheduling
  • MS office
  • Multiple priorities management

Accomplishments

Quality Coils Inc. - Employee of the month - January 2019

Timeline

Service Manager

Chipotle
12.2021 - 10.2024

Machine Operator / Maintenance

ITW Drawform
01.2020 - 05.2021

Molding Technician / Assembly/ Machine Operator

Quality Coils
03.2014 - 01.2020

Landscaper

T&R Designs
08.2012 - 02.2013

Service Advisor

Schaller Honda Mitsubishi
12.2010 - 08.2012

Associates - Human Services

TUNXIS COMMUNITY COLLEGE

Elementary Education

Central Connecticut State University

High School Diploma -

BRISTOL CENTRAL High School
Kasey Johnson