Kasey Knapp
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Phlebotomy position and train to become the best. Ready to help team achieve company goals and satisfy patient needs. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Dunkin
12.2017 - 06.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Shift Leader
Dunkin
06.2015 - 12.2016
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Crew Member
Dunkin
01.2014 - 06.2015
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
Education
Adult And Pediatric First Aid/CPR/AED - First Aid
American Red Cross
Concord, NH12.2023
Field Certification - Phlebotomy
Phlebotomy Training Specialists
Manchester, NH11.2023
High School Diploma -
Central High School
Manchester06.2013
Skills
- Employee Scheduling
- Product and Service Knowledge
- Cost Reduction
- Task Delegation
- Focused
- Hard working
- Proficient communication skills
- Logical and resourceful problem solving
- Accountable
Timeline
Assistant Manager
Dunkin
12.2017 - 06.2023
Shift Leader
Dunkin
06.2015 - 12.2016
Crew Member
Dunkin
01.2014 - 06.2015
Adult And Pediatric First Aid/CPR/AED - First Aid
American Red Cross
Field Certification - Phlebotomy
Phlebotomy Training Specialists
High School Diploma -
Central High School
Similar Profiles
Lucas HartingerLucas Hartinger
Barista at DunkinBarista at Dunkin
Michael CobbsMichael Cobbs
Barista at DunkinBarista at Dunkin
Olivia RodasOlivia Rodas
Team Member at DunkinTeam Member at Dunkin
Caitlyn JanzenCaitlyn Janzen
Barista Shift Supervisor at DunkinBarista Shift Supervisor at Dunkin
Yvelyne MercierYvelyne Mercier
Assistant Manager at Club SpaceAssistant Manager at Club Space