Summary
Overview
Work History
Education
Skills
Timeline
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Kasey McMahon

West Harrison,IN

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

6
6
years of professional experience

Work History

Club Manager

Planet Fitness
03.2023 - Current
  • Assist internal staff with clerical and administrative needs to maximize efficiency and team productivity
  • Greet guests at front desk and engage in pleasant conversations while managing check-in process
  • Collect payments, process transactions and update relevant records
  • Complete all tasks in compliance with company policies and procedures
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Enhanced club membership by implementing targeted marketing strategies and exceptional customer service.
  • Facilitate team meetings

Assistant General Manager

Grand Oak Golf Club
03.2022 - 12.2022
  • Developed strong rapport with customers and created positive impression of business
  • Assisted club members with cleaning and storage of golf bag and clubs
  • Provided exceptional services and pleasant shopping experiences to retail customers
  • Recommended complementary purchases to customers, increasing revenue
  • Engaged in friendly conversation with customer to better uncover individual needs

Assistant Preschool Teacher

Kids Campus
08.2018 - 01.2020
  • Taught children with creative approaches, methods, and techniques
  • Promoted physical, academic, and social development by implementing diverse classroom and outside activities
  • Supported children's social and emotional development by encouraging understanding of others and positive self-concepts
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies
  • Maintained classrooms by disinfecting and sterilizing surfaces and toys.

Education

Bachelor of Science - Psychology

Indiana University East
Richmond, IN
05.2024

Associate's Degree - General Studies

Ivy Tech Community College
Lawrenceburg, IN
05.2022

Skills

  • Complex Problem-Solving
  • Engaging with Diverse Customers
  • Lead Tours
  • Support Emotional Needs
  • Caring and Empathetic Demeanor
  • Strong Work Ethic and Dependable
  • Calm and Professional Under Pressure
  • Telephone Reception

Timeline

Club Manager

Planet Fitness
03.2023 - Current

Assistant General Manager

Grand Oak Golf Club
03.2022 - 12.2022

Assistant Preschool Teacher

Kids Campus
08.2018 - 01.2020

Bachelor of Science - Psychology

Indiana University East

Associate's Degree - General Studies

Ivy Tech Community College

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Kasey McMahon