Kasey Milton
Sheetz
North Dinwiddie,VA
2
years of professional experience
Results-driven supervisor with expertise in training, operations management, and customer service. Proven ability to streamline processes, enhance team performance, and resolve conflicts effectively.
Work History
Supervisor
11 Months- Supervised daily operations ensuring adherence to safety and quality standards.
- Trained and mentored team members on customer service excellence and operational efficiency.
- Managed inventory control processes, reducing stock discrepancies and improving accuracy.
- Implemented new scheduling procedures resulting in optimized labor management and productivity.
- Streamlined communication between shifts, fostering collaboration and maintaining service consistency.
- Developed training materials for onboarding new staff, enhancing learning outcomes and retention rates.
- Led initiatives to improve store layout, increasing customer engagement and sales opportunities.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Customer Service Manager
1 Year- Managed customer inquiries through various channels to ensure prompt resolution and satisfaction.
- Developed training materials for new team members to enhance onboarding efficiency.
- Implemented feedback systems to gather customer insights and improve service quality.
- Collaborated with cross-functional teams to streamline operational processes and enhance service delivery.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
High School Diploma
Skills
Training and mentoring
Goal oriented
Staff management
Customer service
Decision-making
Strategic planning
Inventory control
Staff discipline
Analytical thinking
Team building
Operations management
Process monitoring and improvement
Conflict resolution
Inventory oversight
Financial management
Waste reduction
Timeline
Supervisor
Sheetz
08.2025 - 07.2026Read More
Customer Service Manager
Exxon Mobil
08.2024 - 08.2025Read More
Dinwiddie High School
High School Diploma
Read More