Kasey Pupeza
Monticello,MN
Summary
Results-driven Operations Manager with extensive experience at Trails Grill and Sports Bar, recognized for excellence in bar management and exceptional customer service delivery. Proven expertise in drink preparation and upselling strategies has led to notable sales growth and a dedicated clientele. Adept at staff recruitment and training, enhancing team efficiency through strong leadership and interpersonal skills. Dedicated to creating an engaging environment that promotes customer satisfaction and drives business profitability.
Overview
18
18
years of professional experience
Work History
Managing Bartender
Trails Grill and Sports Bar
Big Lake , MN
01.2020 - Current
- Hired, trained, scheduled, evaluated, and supervised bar staff members.
- Created daily reports outlining liquor sales figures for management review.
- Managed opening and closing duties which included counting money in registers and setting up workstations.
- Upsold customers from shelf to premium brands to help boost sales.
- Balanced daily registers and generated sales reports for management.
- Effectively multitasked within fast-paced environment.
Cosmetologist
Great Clips
Big Lake, MN
10.2006 - 06.2020
- Kept work stations clean and sanitized scissors, combs and other styling tools.
- Assisted with basic bookkeeping, filing and maintaining clients' records.
- Performed haircuts, coloring, highlighting and styling techniques.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Assisted customers in selecting appropriate retail products for their needs.
- Developed a loyal client base through excellent customer service.
- Engaged with customers by providing friendly conversation during services.
Education
Cosmetology License - Cosmetology
Model College of Hair Design
Saint Cloud, MN10-2006
Skills
- Drink preparation
- Ordering supplies
- Upselling strategies
- Task delegation
- Social media marketing
- Employee retention
- Sanitation standards
- Staff recruitment
- Scheduling staff
- Excellent judgment
- Team training and development
- Strong multitasking
- Handling difficult customers
- Bar operations management
- Menu design
- Outgoing personality
Affiliations
- Fitness
- Love to read
- Hiking
- Family Time
- Travel
Timeline
Managing Bartender
Trails Grill and Sports Bar
01.2020 - Current
Cosmetologist
Great Clips
10.2006 - 06.2020
Cosmetology License - Cosmetology
Model College of Hair Design
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