Kasey Rose
Edison
Summary
Bilingual and detail-oriented healthcare administrator with over 3 years of experience in patient coordination, office operations, and team leadership. Proven ability to manage schedules, improve workflows, meet KPIs, and support billing processes. Proficient in CRM systems, insurance verification, and process automation. Strong communication, organizational, and problem-solving skills, with a patient-centered mindset and commitment to operational excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Americare Physical Therapy
02.2023 - Current
- Verified insurance benefits and submitted precertification requests.
- Managed patient scheduling and aligned appointments with therapist availability.
- Supervised and guided patient care coordinators, by delegating responsibilities.
- Track team performance and ensured KPIs were met weekly.
- Ordered and maintained clinic supplies to support daily operations.
- Collected copays and addressed billing and insurance inquiries.
- Worked closely with billing to resolve claims issues.
- Introduced process improvements to streamline workflow and improve efficiency.
- Systems Used: Raintree, Microsoft Excel, Word, PowerPoint
Medical Receptionist
Essential Women's Healthcare
09.2021 - 02.2023
- Scheduled appointments, handled patient check-ins/outs, and processed payments.
- Managed front desk communications and administrative paperwork.
- Scheduled surgeries and coordinated pre-op requirements.
- Provided Spanish translation for patients, ensuring clear communication.
- Assisted with billing, insurance claims, and patient finance questions.
- Systems Used: Eclinicalworks, Microsoft Office
Education
Master's Degree - Health Administration
Rutgers University
New Brunswick, NJ04.2025
Bachelor's Degree - Health Administration
Rutgers University
New Brunswick, NJ01.2024
Associate Studies - Public Health
Middlesex County College
Edison, NJ01.2021
High School Diploma -
Dunellen High School
Dunellen, NJ01.2019
Skills
- Insurance Verification and Billing
- Scheduling and calendar management
- Team Coordination and KPI Tracking
- Microsoft Word
- Excel
- PowerPoint
- eClinicalworks
- Raintree
- Patient Relations
- Quick learner
- Process improvement
- Team leadership
- Administrative and office support
References
- Himani Bajaj, CD, (732)-204-0678
- Anvi Mody, CD, (412)-245-0456
- Dr. Namrata Shah, OBGYN, (732)-662-5499
Certification
- Lean Six Sigma Certification
Languages
English
Professional
Spanish
Professional
Timeline
Patient Care Coordinator
Americare Physical Therapy
02.2023 - Current
Medical Receptionist
Essential Women's Healthcare
09.2021 - 02.2023
Master's Degree - Health Administration
Rutgers University
Bachelor's Degree - Health Administration
Rutgers University
Associate Studies - Public Health
Middlesex County College
High School Diploma -
Dunellen High School
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