Kasey Todl
Lomira,WI
Summary
Dynamic marketing professional with a proven track record, excelling in customer service and branding. Skilled in Adobe Illistrator and adept at resolving conflicts, I enhance user experiences and streamline processes. My detail-oriented approach and collaborative spirit drive successful promotional campaigns and foster strong client relationships.
Overview
34
34
years of professional experience
Work History
Marketing Coordinator
Westphal
07.2006 - Current
- Promotional and apparel specialist
- Analyzed market trends and consumer trends
- Handled high-volume customer interactions related to promotional and marketing.
- Handled order processing and management, ensuring timely fulfillment and accuracy in requests.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
Quad Graphics
01.1992 - 11.2005
- Started in finishing department and the moved to imaging before moving to customer service.
- Assisted customers with inquiries, providing accurate information and resolving issues promptly.
- Maintained knowledge of product offerings to effectively address customer needs and promote services.
- Collaborated with team members to streamline communication processes and enhance customer experience.
Education
Associate - Marketing
Moraine Park Technical College
Fond Du Lac, WI05-1995
Skills
- Customer service
- Teamwork and collaboration
- Branding
- MicroSoft Word
- Excel
- Adobe photoshop
- Adobe Illustrator
- Google sheets/Docs
- Calendar management
- Visual communication
- Detail-oriented
- Social media
- Sales support
- Planning and coordinating
- Verbal and written communication
- Content creation
- Editing and proofreading
- Graphic design
Timeline
Marketing Coordinator
Westphal
07.2006 - Current
Customer Service Representative
Quad Graphics
01.1992 - 11.2005
Associate - Marketing
Moraine Park Technical College