Summary
Overview
Work History
Education
Skills
Timeline
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Kasey Todl

Lomira,WI

Summary

Dynamic marketing professional with a proven track record, excelling in customer service and branding. Skilled in Adobe Illistrator and adept at resolving conflicts, I enhance user experiences and streamline processes. My detail-oriented approach and collaborative spirit drive successful promotional campaigns and foster strong client relationships.

Overview

34
34
years of professional experience

Work History

Marketing Coordinator

Westphal
07.2006 - Current
  • Promotional and apparel specialist
  • Analyzed market trends and consumer trends
  • Handled high-volume customer interactions related to promotional and marketing.
  • Handled order processing and management, ensuring timely fulfillment and accuracy in requests.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Customer Service Representative

Quad Graphics
01.1992 - 11.2005
  • Started in finishing department and the moved to imaging before moving to customer service.
  • Assisted customers with inquiries, providing accurate information and resolving issues promptly.
  • Maintained knowledge of product offerings to effectively address customer needs and promote services.
  • Collaborated with team members to streamline communication processes and enhance customer experience.

Education

Associate - Marketing

Moraine Park Technical College
Fond Du Lac, WI
05-1995

Skills

  • Customer service
  • Teamwork and collaboration
  • Branding
  • MicroSoft Word
  • Excel
  • Adobe photoshop
  • Adobe Illustrator
  • Google sheets/Docs
  • Calendar management
  • Visual communication
  • Detail-oriented
  • Social media
  • Sales support
  • Planning and coordinating
  • Verbal and written communication
  • Content creation
  • Editing and proofreading
  • Graphic design

Timeline

Marketing Coordinator

Westphal
07.2006 - Current

Customer Service Representative

Quad Graphics
01.1992 - 11.2005

Associate - Marketing

Moraine Park Technical College