Kasey Wade
Desoto
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
Work History
Cashier
CVS Health
Cedar Hill, TX
12.2025 - Current
- Managed customer payment transactions through cash register, handling cash, checks, and bank cards with precision and speed.
- Monitored and upheld cleanliness standards in workspace while effectively managing return item inventory.
- Reviewed and updated data to guarantee all store returns and loss prevention items were properly documented.
Patient Access Service Representative
UT Southwestern Hospital
Dallas, TX
05.2024 - 08.2025
- Improved patient satisfaction by efficiently registering patients and verifying insurance information.
- Maintained strict confidentiality of patient records in compliance with HIPAA regulations.
- Facilitated timely appointment scheduling for improved patient access to healthcare services.
Security Account Manager
Brinks Home Security
Dallas, TX
06.2021 - 05.2024
- Evaluated existing security systems for potential vulnerabilities, recommending upgrades or replacements where necessary.
- Mentored junior staff in customer engagement strategies and technical support processes.
- Liaised between clients, account executives, and operational teams to maximize efficiency in the delivery of services.
Recovery Resolutions Representative
Caine & Weiner
Dallas, TX
09.2019 - 06.2021
- Adapted quickly to changing regulations or client requirements, updating strategies as needed for continued success in collections efforts.
- Increased successful collections, utilizing persuasive negotiation tactics and thorough knowledge of client policies.
- Managed a diverse portfolio of accounts across multiple industries, ensuring timely resolution of outstanding balances.
Education
Associates of Science - Health Administration
Mountain View College
Dallas, TX12-2026
Certification - Phlebotomy
El Centro College
Dallas03-2021
Certified Medical Assisting Program - Continuing Education
Richland College
Richardson05-2017
Skills
- Insurance eligibility verification
- Customer service
- Healthcare information systems
- Incident analysis
- Conflict resolution strategies
- Efficient data management
- Engaged listening
- Efficient appointment management
- Safety regulations compliance
- Analytical investigation techniques
- Versatile in dynamic environments
- Strong verbal communication
Timeline
Cashier
CVS Health
12.2025 - Current
Patient Access Service Representative
UT Southwestern Hospital
05.2024 - 08.2025
Security Account Manager
Brinks Home Security
06.2021 - 05.2024
Recovery Resolutions Representative
Caine & Weiner
09.2019 - 06.2021
Associates of Science - Health Administration
Mountain View College
Certification - Phlebotomy
El Centro College
Certified Medical Assisting Program - Continuing Education
Richland College