Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kasha Ingram

Pickerington,OH

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

2
2
years of professional experience

Work History

Transportation Dispatcher

Columbus City Schools
11.2021 - Current
  • Be an liaison between the school bus drivers, call center,schools, parents, and management with the use of a 2-way radio system.
  • Provide route information to drivers confirming student bus stop locations.
  • Advise traffic updates or areas to avoid to prevent delays. Notify Police, EMS, Fire, and Safety and Security to report to the scene for accident and/or incident reports.
  • Communicate with schools and parents with updates on routes by sending electronic notifications with reported delays. Provide an estimated time of arrival when call is received from the call center.
  • Assist with locating drivers to handle uncovered routes or trips. Fax route sheets to schools for those drivers assisting with coverage.
  • Retrieve video cassettes from buses requested for research regarding incidents that occur on the bus.
  • View Google spreadsheets for updates on route coverage from the all the bus compounds.
  • Maintain a daily log of correspondence with the drivers.
  • Use various dispatch and internal software to look up route information, to confirm student bus stop locations, equipment needed to transport, and for parent contact information when parent is not at stop when bus arrives, Also, to find driver's bus numbers, to pinpoint location of bus, and to confirm if stop was made. In addition, access additional student information to locate other phone numbers to contact parent or guardians.

Trips Coordinator

Columbus City Schools
11.2021 - Current
  • Assist with trip planning for field trips or trips outside of school hours receive by email from schools, internal departments, and external partnerships.
  • Provide unofficial quotes for cost and timeframes for trips
  • Coordinate trip requests with the requester, bus compound supervisors, and drivers. Assign drivers to trips based on seniority.
  • Process any requests received on trip management system. Notify Requester of any adjustments needed or received to ensure the trip is covered according to the policy of the Department of Transportation.
  • Assist those in need of access to software used to submit requests for trips by setting up usernames and passwords. Also, assist with resetting passwords.
  • Enter trip details after trips are completed for invoicing purposes.
  • Advise additional personnel of drivers who are out covering trips during late evening hours.
  • Correspond with drivers with 2-way radio to ensure drivers were informed of scheduled trip or to provide assistance with coverage, if needed.
  • Maintain Google spreadsheet for all trips scheduled outside of school hours.
  • Send weekly emails to all bus compound supervisors, service mechanic supervisors, and administration regarding weekend trips.
  • Conduct several in-person and virtual PowerPoint training presentations at yearly Secretary meetings and during Professional Development on how to request for buses for any trips.
  • Assist with coordinating buses at larger events to ensure seamless transportation to and from the venues.
  • Train new employees on procedures with processing trips.


Education

No Degree - Business Administration

Franklin University
201 South Grant Avenue

No Degree - Business Administration

Columbus State
550 East Spring Street

Skills

  • Microsoft Office
  • Customer Relationship Management
  • Conflict resolution techniques
  • Transportation Management
  • Dispatch Software Familiarity
  • Updating logs
  • Schedule Coordination
  • Decision-Making
  • Tracking tasks
  • Telephone Etiquette
  • Training and Development
  • Data Entry

Accomplishments

Currently putting together an event for the school bus drivers to show APPRECIATION from the school district.

Timeline

Transportation Dispatcher

Columbus City Schools
11.2021 - Current

Trips Coordinator

Columbus City Schools
11.2021 - Current

No Degree - Business Administration

Franklin University

No Degree - Business Administration

Columbus State

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Kasha Ingram