Kashai Stanford
New Castle,DE
Summary
Customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts. Well-versed in reservation, accounting and hotel management systems.
Overview
7
7
years of professional experience
Work History
Front Desk Guest Service Agent
Hotel DuPont
Wilmington, DE
11.2022 - Current
- Answered inbound calls and responded to customer inquiries regarding reservations.
- Provided customers with information on hotel services, amenities, and packages.
- Assisted customers with special needs or requests such as room upgrades or late check-outs.
- Assisted guests in making reservations for restaurants, spas, and other activities.
- Processed payments for guest's room charges and incidentals using a point-of-sale system.
- Prepared welcome packets including key cards for each arriving guest.
- Tracked lost items left behind by guests at check out time.
- Resolved customer complaints promptly and professionally while ensuring a high level of customer satisfaction.
- Assisted with training new staff members on front desk procedures and policies.
Virtual Assistant
Stuff Inc.
New Castle, DE
08.2021 - 10.2022
- Organized and managed calendars, appointments, and travel arrangements for clients.
- Managed customer inquiries through email and telephone communication.
- Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
- Performed various clerical tasks and organized office areas to promote productivity.
- Booked flights, hotel accommodations and ground transportation for smooth business travel.
Inventory Specialist
Rgis Inventory Specialist
Wilmington, DE
02.2019 - 06.2021
- Conducted physical inventories of products and materials, ensuring accuracy and completeness of the count.
- Verified inventory records against actual stock on hand, reconciling discrepancies in a timely manner.
- Provided training and support to staff members on proper usage of the inventory control system.
Front Desk Associate
Bowlerama
New Castle, DE
10.2019 - 03.2020
- Greeted customers and provided assistance with bowling shoes and ball selection.
- Provided lane assignments, maintained lane conditions, and reset pins after each frame.
- Handled cash transactions accurately and efficiently.
- Kept track of customer scores on electronic scoreboards and monitors.
- Answered phones, responded to emails, and managed online reservations system effectively.
Warehouse Assistant
Retail Distribution
Wilmington, DE
12.2018 - 02.2019
- Received and processed incoming orders, ensuring accuracy of information.
- Reported any damaged items or discrepancies in shipments to supervisor immediately.
- Utilized barcode scanner to accurately track all goods entering or leaving the warehouse.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Negotiated contracts with suppliers for material procurement needs.
Sales Associate
Macy's
Newark, DE
10.2017 - 10.2018
- Processed transactions using a point-of-sale system.
- Provided accurate information about products, prices and services.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained knowledge of sales and promotions, return policies and security practices.
Education
High School Diploma -
William Penn High School
New Castle, DE06-2017
Skills
- Reservation Management
- Complaint Handling
- Guest Relations
- Credit and cash payments
- Training and mentoring
- Hospitality services
- Upselling
- Order Processing
- Time Management
- Written and oral communication skills
- Meeting Scheduling
- Travel Arrangements
- Travel Planning
- Customer Service
Timeline
Front Desk Guest Service Agent
Hotel DuPont
11.2022 - Current
Virtual Assistant
Stuff Inc.
08.2021 - 10.2022
Front Desk Associate
Bowlerama
10.2019 - 03.2020
Inventory Specialist
Rgis Inventory Specialist
02.2019 - 06.2021
Warehouse Assistant
Retail Distribution
12.2018 - 02.2019
Sales Associate
Macy's
10.2017 - 10.2018
High School Diploma -
William Penn High School
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