Kashala Adkins
Macon,GA
Summary
Accomplished Customer Service Representative with a proven track record at Home Depot.com, enhancing customer satisfaction through expert resolution of conflicts and inquiries. Skilled in critical thinking and Microsoft Outlook, I significantly contributed to sales growth and customer loyalty by mastering product knowledge and upselling techniques.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Home Depot.com
03.2021 - Current
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
Customer Service Representative
Tele Tech Corp
02.2019 - 03.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Northeast High School
Macon, GA05.2013
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Payment Processing
- Call Center Operations
- Microsoft Outlook
Timeline
Customer Service Representative
Home Depot.com
03.2021 - Current
Customer Service Representative
Tele Tech Corp
02.2019 - 03.2021
High School Diploma -
Northeast High School
Similar Profiles
Ezekiel CampbellEzekiel Campbell
Customer Care Associate at Home Depot.comCustomer Care Associate at Home Depot.com
Morgan RoseMorgan Rose
Customer Service Representative at Home Depot.comCustomer Service Representative at Home Depot.com
Rachel RussellRachel Russell
Customer Solutions Associate at Home Depot.comCustomer Solutions Associate at Home Depot.com
LaTonya GarrettLaTonya Garrett
Senior Customer Service Representative (Chat) / Me at Home Depot.comSenior Customer Service Representative (Chat) / Me at Home Depot.com
Zibeon GoodenZibeon Gooden
Stocker at Academy Sports + OutdoorsStocker at Academy Sports + Outdoors