Kashala Lisby
Las Vegas
Summary
I am a diligent and comprehensive IT support Specialist with a passion for delivering exceptional service and building lasting relationships. I have extensive experience in providing comprehensive end-user training, troubleshooting complex technical issues, and ensuring seamless system operations. With an expansive knowledge in identifying critical issues and collaborating with support teams and vendors to find effective solutions. I maintain a proactive approach in managing system configurations, facilitate smooth technology installations, and strive to always exceed expectations. I welcome the opportunity to be a part of a team and showcase the excellence I bring to the table.
Overview
3
3
years of professional experience
Work History
IT Help Desk Specialist
Veteran Benefits Guide
07.2024 - Current
- Provided end-user system and equipment training.
- Restructured and maintained inventory of all distributed devices
- Supervised daily configuration activities and business systems operations.
- Oversaw installations of new technology and new personnel training.
- Provided support for network infrastructure and baseline configurations.
- Contributed to cross-functional projects, providing expert advice on potential technical challenges or limitations.
- Established strong relationships with clients by consistently delivering high-quality support and demonstrating a genuine commitment to their success.
- Served as a liaison between customers and higher-level support teams, facilitating timely issue escalation when necessary.
- Partnered with vendors and suppliers to ensure smooth delivery of replacement parts or software updates when needed.
Technical Customer Support Representative
Telus International
02.2024 - 07.2024
- Diagnosed and addressed API call issues between the company's servers and thousands of clients utilizing our software.
- Installed, maintained, and fixed severs utilizing company software
- Collaborated with cross-functional teams to address complex technical problems, ensuring timely resolutions for customers.
- Demonstrated excellent multitasking abilities while juggling multiple support requests without compromising quality or efficiency.
Information Technology Technician
Resorts World Las Vegas
07.2023 - 11.2023
- Remote management of all computers on site through server access
- Distribution of hardware throughout the property
- Malware and Virus monitoring
- End User Management resolving network, software, and application
issues - IOS/Android device management
- Network Management of all Kiosks and Cashiering station
Information System Intern
State Bank of Southern Utah
06.2022 - 12.2022
- IT Help Desk: Tier 1 and Tier 2
- Worked with endpoint security software and authentication
software involved with securing a network. Imaging, wiping,
and configuring computers for employees. - Diagram development for the rewiring of a conference room
- Created a Phishing Test to be distributed internally using
KnowBe4 - Distributed all hardware throughout southern Utah
- Troubleshot incidents reported by end-users to schedule
system changes and identify permanent solutions.
Education
Bachelor of Science - Cyber Security
Southern Utah University
Cedar City, UT04-2023
Skills
- Remote support
- Customer service
- Software knowledge
- Help desk software
- Problem-solving
- Multitasking Abilities
Timeline
IT Help Desk Specialist
Veteran Benefits Guide
07.2024 - Current
Technical Customer Support Representative
Telus International
02.2024 - 07.2024
Information Technology Technician
Resorts World Las Vegas
07.2023 - 11.2023
Information System Intern
State Bank of Southern Utah
06.2022 - 12.2022
Bachelor of Science - Cyber Security
Southern Utah University
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