Kashan Green Dodson
Alexandria,LA
Summary
Health operations and workforce support professional adept at enhancing patient experiences through efficient workflow management and accurate documentation. Strong background in training, onboarding, and communication, ensuring operational readiness and compliance in dynamic healthcare environments.
Overview
33
33
years of professional experience
Work History
International Travel Agent (Part-Time, Home-Based)
Global Travel
Home-Based, Florida
01.2023 - 05.2024
- Oriented clients on travel requirements and guided them through booking processes to ensure seamless trip planning.
- Coordinated reservations and managed client documentation to support accurate, compliant itinerary delivery.
- Communicated schedule changes promptly and maintained organized follow-up records to minimize client disruption.
- Tracked requests and ensured documentation completeness to facilitate smooth customer outcomes and coordinated next steps.
Direct Care Professional
St. Mary’s Training Academy
Alexandria, LA
01.2024 - 03.2024
- Followed program and care protocols to support consistent outcomes for clients.
- Documented observations and client needs to ensure continuity of care.
- Ensured safety-first operations by adhering to procedures and promptly reporting changes.
- Facilitated structured daily routines while promoting respectful communication.
Patient Service Representative (Part-Time)
Christus Cabrini Hospital
Alexandria, LA
01.2023 - 04.2023
- Coordinated patient service needs and communicated next steps to enhance patient experience.
- Facilitated timely information flow and service delivery through clear communication.
- Assisted with operational readiness tasks (e.g., restocking/maintenance) to support safe, organized environments.
- Followed sanitation and workplace safety expectations consistent with healthcare standards.
COVID-19 Contact Tracer
NJ State Health Department
Newark, NJ
11.2020 - 04.2021
- Conducted outreach to confirmed cases and identified contacts, ensuring confidentiality and adherence to protocols.
- Provided guidance on isolation/quarantine and connected clients to appropriate referral resources.
- Completed case/contact documentation using assigned processes, enhancing data quality and integrity.
- Maintained professionalism and accuracy, consistently meeting productivity and documentation standards.
Enumerator
US Census Bureau
Newark, NJ
07.2019 - 10.2020
- Collected and verified information to ensure compliance with accuracy standards.
- Explained program purpose and conducted outreach to enhance assignment completion rates.
- Managed changing day/night schedule requirements while meeting performance goals.
- Maintained organized field records to facilitate timely reporting.
Home Health Care Aide
Amazing Grace Home Health
LA
05.2018 - 08.2019
- Facilitated daily living activities for clients, ensuring adherence to safety and care standards.
- Observed and documented changes to support communication and continuity of care.
- Performed routine care tasks, including meal preparation, hygiene assistance, and daily support to enhance client well-being.
- Delivered compassionate communication and upheld service standards in alignment with individualized care plans.
Front End Bar Supervisor (HR/Training + Scheduling Support)
Primo Mercato Italian Restaurant
Short Hills, NJ
11.2016 - 05.2018
- Monitored workflow coverage and swiftly addressed issues to enhance frontline performance.
- Guided new hires in understanding role expectations and service standards to improve onboarding effectiveness.
- Coordinated scheduling to ensure consistent operational coverage and support team efficiency.
- Trained and coached employees on service/sales expectations and workplace readiness.
- Supported performance readiness and accuracy through cash drawer monitoring and shift documentation.
Buyer / Purchasing Agent
Newark Housing Authority
Newark, NJ
01.2003 - 01.2011
- Managed purchasing workflows with strong attention to recordkeeping and documentation accuracy.
- Coordinated purchasing needs with internal stakeholders to support operational readiness and timely availability.
- Maintained procurement-related documentation to support accountability and continuity of operations.
Inventory Control Specialist
Newark Housing Authority
Newark, NJ
12.2000 - 01.2003
- Ensured inventory accuracy through meticulous tracking, organization, and documentation of readiness.
- Conducted inventory verification to uphold record consistency and ensure supply availability.
- Managed inventory tracking systems for efficient stock management.
- Coordinated with suppliers to ensure timely material availability.
- Conducted regular audits to maintain accurate inventory records.
Security Officer
Newark Housing Authority
Newark, NJ
12.1999 - 11.2000
- Ensured secure operations to prioritize safety for residents and staff.
- Executed security protocols to enhance incident prevention and ensure accurate reporting.
- Assessed safety conditions and responded effectively according to established procedures.
Office Manager
Dr. Daisy Deguzman
Newark, NJ
04.1991 - 09.1998
- Managed day-to-day office operations including scheduling support and front-desk workflow.
- Organized records and supported documentation practices for efficient service delivery.
- Coordinated appointments to support structured calendar management and timely patient flow.
Education
Licensed Pharmaceutical Technician -
NJ Board of Pharmacy
08-2029
Business Management -
SNHU
01-2028
COVID-19 Contact Tracer Study -
Rutgers, The State University of New Jersey
New Brunswick, NJ12-2020
COVID-19 Contact Tracer Study -
Johns Hopkins
Baltimore, MD11-2020
Diploma - Bartending & Mixology
Famous Bartender
Newark, NJ05-2015
Skills
- Health Services Operations
- Patient/Client Support
- Training & Onboarding Support
- Coaching
- Documentation
- Scheduling/Time Coordination
- Workflow Coordination
- HR Support (HR Ops)
- Employee Support
- Performance Support
- Public Health Operations
- Case Documentation
- Confidentiality
- Inventory Control
- Purchasing/Procurement Records
- Compliance
- Data Quality
- Safety/Protocol Adherence
- Recordkeeping
- Reporting
- Stakeholder Communication
Timeline
Direct Care Professional
St. Mary’s Training Academy
01.2024 - 03.2024
International Travel Agent (Part-Time, Home-Based)
Global Travel
01.2023 - 05.2024
Patient Service Representative (Part-Time)
Christus Cabrini Hospital
01.2023 - 04.2023
COVID-19 Contact Tracer
NJ State Health Department
11.2020 - 04.2021
Enumerator
US Census Bureau
07.2019 - 10.2020
Home Health Care Aide
Amazing Grace Home Health
05.2018 - 08.2019
Front End Bar Supervisor (HR/Training + Scheduling Support)
Primo Mercato Italian Restaurant
11.2016 - 05.2018
Buyer / Purchasing Agent
Newark Housing Authority
01.2003 - 01.2011
Inventory Control Specialist
Newark Housing Authority
12.2000 - 01.2003
Security Officer
Newark Housing Authority
12.1999 - 11.2000
Office Manager
Dr. Daisy Deguzman
04.1991 - 09.1998
Licensed Pharmaceutical Technician -
NJ Board of Pharmacy
Business Management -
SNHU
COVID-19 Contact Tracer Study -
Rutgers, The State University of New Jersey
COVID-19 Contact Tracer Study -
Johns Hopkins
Diploma - Bartending & Mixology
Famous Bartender