Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Kashia Green

Remote Customer Service Representaive
New Iberia,LA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Call Center industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Reliable Work From Home Customer Service Agent known for providing consistent availability and performance metrics.

Overview

3
3
years of professional experience
4
4
years of post-secondary education

Work History

Work From Home Customer Service Agent

InfoCision
Abbeville, LA
02.2022 - 07.2022
  • Applied creative thinking to client questions and concerns absent from scenario-based response manuals.
  • Provided empathetic and amiable communications to callers in stressful situations to support constructive outcomes and satisfactory resolutions.
  • Maintained functional and productive workspaces, prioritizing quiet atmospheres for call quality and clarity.
  • Answered inbound customer queries according to internal policies, meeting concerns and resolving questions.
  • Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.

Work at Home Credit Agent

Alorica
Abbeville, LA
11.2021 - 02.2022
  • Assessed customer issues and identified resources and tools to provide solid solutions with emphasis on minimizing customer effort.
  • Developed relationships with customers and used product and process knowledge to provide unrivaled customer experiences.
  • Assisted clients with product questions to facilitate online ordering process.
  • Documented and updated customer records in Citrix to record interactions and facilitate follow-up.
  • Maintained positive and professional attitude toward customers to foster positive experiences resulting in repeat online purchases.

Sandwhich Artist

SUBWAY®Restaurants
Lafayette, LA
08.2020 - 01.2021
  • Assisted customers in choosing menu items by providing food complementing information.
  • Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
  • Shared information with customers about menu items, preparation methods and ingredients.
  • Operated manual and electric appliances to peel, slice and trim food.
  • Greeted guests, promoted specials and took orders.

Key Holder

Dollar General Market
Lafayette, LA
03.2020 - 07.2020
  • Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.

Ice Cream Server

Water Plus
Chandler, AZ
07.2018 - 09.2019
  • Provided details on seasonal flavor availability, ice cream source, allergens and specials.
  • Helped patrons decide which flavor to choose according to preferences and tastes.
  • Notified supervisor and peers of low product inventory and customer complaints.
  • Maintained menu knowledge to provide recommendations and answers to customer questions.
  • Processed sales transactions for cash, debit and credit purchases.
  • Greeted incoming customers and provided reliable, friendly customer service.
  • Maintained separation between general use utensils and those used to dispense nuts and other food items known to cause allergic reactions.

Education

High School Diploma -

Desert Vista High School
Phoenix, AZ
08.2011 - 05.2015

Skills

Oral communications

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Timeline

Work From Home Customer Service Agent

InfoCision
02.2022 - 07.2022

Work at Home Credit Agent

Alorica
11.2021 - 02.2022

Sandwhich Artist

SUBWAY®Restaurants
08.2020 - 01.2021

Key Holder

Dollar General Market
03.2020 - 07.2020

Ice Cream Server

Water Plus
07.2018 - 09.2019

High School Diploma -

Desert Vista High School
08.2011 - 05.2015
Kashia Green Remote Customer Service Representaive