Kashundra Anderson
Katy,TX
Summary
Ambitious Human Resources Intern pursuing MBA in Human Resource Management and trained to coordinate, execute and deliver HR programs related to recruitment, benefits, workers compensation and other HR projects and processes. Demonstrates solid analytical, problem-solving and presentation skills to foster excellent relationships and credibility at all levels of organization. Self-motivated, driven and displays initiative to prioritize tasks and handle numerous assignments simultaneously.
Overview
4
4
years of professional experience
Work History
Relationship Banker
Trustmark Bank
02.2023 - Current
- Cultivated strong customer relationships by providing tailored advice and services.
- Maintained in-depth product and service knowledge for well-informed customer advice.
- Analyzed customers' financial information to deliver personalized account guidance.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Assisted customers with completing required forms for opening and closing bank accounts.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Adapted products and services to suit customers' changing financial circumstances.
Vault Teller
Frost Bank
07.2019 - 04.2022
- Balanced staff and vault at end of day and secured monies in accordance with established procedures.
- Performed vault, alarm and door duties to facilitate opening and closing of operations.
- Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
- Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
- Complied with security and internal control procedures and policies and conducted mandatory trainings to educate staff on new and existing processes.
- Investigated staff out-of-balance conditions and instituted corrective procedures.
- Reconciled branch reports and general ledger accounts to identify unusual transactions, fraud and accounting errors.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Manchester, NH10.2023
High School Diploma -
Memorial High School
Port Arthur, TX05.2012
Skills
- Detail Oriented
- Exceptional Time-Management Skills
- Strong Initiative
- Supervisor Experience
- Strong Interpersonal Skills
- Safety Procedures Knowledge
- Good Judgement
- Proficient Computer Skills
- 2
- Analytical and Critical Thinking
- Industry-Specific HR Regulations
- Complaint Handling
- Transfer Coordination
- Human Resources Law Expertise
- Policy Interpretation
- Benefits Administration
- Employee Appraisals
- Policy and Procedure Writing
- Adaptable to Changing Conditions
- Training Development and Execution
Timeline
Relationship Banker
Trustmark Bank
02.2023 - Current
Vault Teller
Frost Bank
07.2019 - 04.2022
Bachelor of Science - Business Administration
Southern New Hampshire University
High School Diploma -
Memorial High School
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