Kashya Cousins

Promoted MCA's membership packages through social media, email marketing, and direct outreach.

Educated potential customers on benefits such as roadside assistance and legal protection.

Guided customers through sign-up processes, ensuring seamless experiences and post-sale support.

• Developed and executed marketing strategies to enhance brand visibility and generate leads.
• Developed strong customer relationships to enhance service satisfaction and retention.
• Monitored service updates and promotional offers to provide accurate information to prospects.
• Maintained personal sales funnel, tracking performance metrics using CRM systems.

• Delivered high-quality support to Sprint customers via chat, phone, and email in a remote setting.
• Resolved billing inquiries and service issues with efficiency and empathy.
• Assisted customers in troubleshooting mobile devices, managing accounts, and processing upgrades.
• De-escalated concerns through active listening and tailored solutions to retain customers.

Coordinated scheduling of Independent Medical Examinations (IMEs) and peer reviews with physicians.

Recruited, credentialed, and onboarded new physicians to ensure a compliant provider network.

• Ensured timely delivery of reports and medical documentation per client and regulatory standards.
• Monitored physician performance, resolved service issues, and implemented quality improvement initiatives.
• Acted as point of contact for internal departments and external clients on physician services.
• Maintained accurate physician information in internal systems for regulatory compliance.

• Greeted and seated customers warmly to enhance first impressions.
• Took accurate food and drink orders, ensuring timely service delivery.
• Operated cash register, processing payments with precision.
• Maintained cleanliness and organization of tables and dining areas.
• Answered customer inquiries regarding menu items, including organic options.
• Collaborated with team members to ensure efficient restaurant operations.
• Addressed customer concerns promptly, fostering positive dining experiences.