Kasi Bickerstaff
Mangum,OK
Summary
Dynamic leader in customer experience and operational efficiency, demonstrated through impactful technological advancements and policy development at NexMuv. Highly skilled in project management and customer service, with a focus on initiatives that minimize waste and enhance productivity. A strategic thinker who effectively drives organizational growth while ensuring elevated customer satisfaction.
Overview
23
23
years of professional experience
Work History
Executive Assistant to CEO/Logistics Coordinator /Sales Specialist/ Tech Specialist
Ace Transfer and Storage
Oklahoma City, OK
01.2017 - Current
- Train crews/drivers on digital inventory
- Manage military operations department, as well as oversee the OA/DA coordinators
- Setup and maintain tasking for Ace
- Provide support to the operations manager and dispatcher
- Collections
- Billing support
- Discuss and prioritize all open high and normal priority requests/projects/tickets
- Maintain an open line of communication for all users in order to ensure a smooth on boarding process for all new personnel
- Prepare and lead digital upgrade Key Performance Indicator meetings
- Provide weekly project updates
VP of Customer Experience
NexMuv
Mangum, OK
09.2021 - 11.2024
- Oversaw technological improvements, successfully reducing waste and eliminating business bottlenecks.
- Oversaw corrective action plans to remedy structural, organizational and departmental issues.
- Formulated policies that improved operational efficiency and productivity.
- Collaborated with executive team members on major decisions regarding company-wide initiatives.
- Provided oversight of all departments in order to ensure smooth operation of daily activities.
- Created effective communication strategies between management team members and employees at all levels of the organization.
- Spearheaded efforts to enhance customer service processes while maintaining quality assurance standards.
- Fostered collaboration and development of new practices by business leaders.
- Maintained relationships with key stakeholders by attending meetings and responding promptly to inquiries or requests for information.
- Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
Account Manager
Ace Relocation Systems
Denver, CO
02.2019 - 08.2021
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- De-escalated customer interactions by providing alternative solutions to issues.
- Acted as main point of contact in matters relating to client concerns and needs.
- Solicited feedback from customers on their experience with products or services.
- Renewed existing accounts by building relationships with clients.
- Maintained accurate records of all customer interactions in the CRM system.
- Utilized problem-solving skills when dealing with difficult customers.
- Coordinated with logistics teams to ensure timely delivery of products to customers.
- Utilized CRM tools to track client interactions, sales opportunities, and account history.
- Ensured compliance with industry regulations when dealing with clients.
Outside Sales Representative
YRC Freight
Oklahoma City, OK
04.2016 - 01.2017
- Worked with clients to generate new sales to drive sales growth
- Conducted outside cold calls,to potential new clients
- Provided weekly updates to management on current business
- Troubleshooting for existing customers
- Plan, schedule at least 8 calls a day
- Negotiate pricing with customers
- Meet or exceed sales quotas on weekly, monthly, and annual basis
- Coordinates with the Accounts Receivable Department to ensure that customer payments are received
- Monitor and followed up on prospective customers by updating leads through the CRM
Sales Representative/ Executive Assistant
Frates Insurance & Risk Management
Oklahoma City, OK
04.2014 - 04.2016
- Plan, schedule, and lead training sessions for the team
- Act as the main point of contact and liaison between outside cold contacts and management
- Conduct calls, emails, on-site visits and any other lead generation activities
- Provide lead lists to new sales representatives
- Provide weekly updates to all management on all current leads
- Works with management to determine improvement needs
- Works with new clients to ensure an easy and effortless on-boarding process
- Communicate/consult sales activities and ideas to other team members, client leads and management to ensure goals are met
- Responsible for analyzing and researching information, problem solving, and making decisions on a daily basis
- Perform independent tasks while also working in a team environment
- Maintain sales quotas as determined by management
- Ensure phone time goals of myself and team members are met
- Build and maintain relationships between team members and new and existing clients
- Participate in fiscal year end activities, by creating weekly status calls and calendar of activities
Military Operations Coordinator / Assistant Sales Specialist/ Assistant Manager
Ace Transfer and Storage
Oklahoma City, OK
12.2007 - 04.2014
- Provide Administrative and Infrastructure maintenance support which includes researching steps for process improvement
- Works with project managers to define project processes
- Provide support to the operations manager and dispatcher
- Coordinating inbound and outbound military moves
- Prepare inbound and outbound paperwork for all military personnel
- Discuss and prioritize all open high and normal priority requests/projects/tickets
- Maintain an open line of communication for all users in order to ensure a smooth onboarding process for all new personnel
- Preparing sales log and sales charts each week and distributing to sales representatives
- Billing of various types of moves: local, outbound, inbound and non-temporary storage as well as record and civilian storage
- Provide weekly project updates
Configuration Management/Business Analyst
RS Services
Duncan, OK
07.2001 - 12.2007
- Answer multi-line phone system for sales staff
- Provide support for all new clients
- Registered any new clients into sales system
- Manage a set group of client accounts
- Posted payments and maintained accounts receivables
- Discuss and prioritize all requests in a weekly forum
- Keep a very strict e-mail and file system for all my client accounts
- Set up and host weekly conference calls
Education
High School Diploma -
Marlow High School
Marlow, OK05-2003
Skills
- Document handling
- Travel administration
- Scheduling
- Meeting planning
- Expense reporting
- Resourceful
- Project management
- Document preparation
- Customer service
- Proofreading
- Travel arrangements
- Quality control
- Spreadsheet tracking
- Accounting
- Business administration
- Social media management
- Invoice processing
- QuickBooks expert
- Software knowledge
- Executive support
- Schedule & calendar planning
Professionalaffiliationscertifications
- Microsoft PowerPoint Certification
- Microsoft Word Certification
Affiliations
- Active community volunteer, assisting with annual events such as Greer County Christmas and Mangum Mudbog
- American Lung Association - Former Chair of the Turquoise Gala and Fight for Air Climb
Systemexperience
HP PPM - Ticketing System, Livelink/iKnow - Document Housing, SharePoint – Document Housing, Microsoft Office PowerPoint, Microsoft Office Excel, Microsoft Office Outlook, Microsoft Office Word, Microsoft Office Access
References
References available upon request.
Timeline
VP of Customer Experience
NexMuv
09.2021 - 11.2024
Account Manager
Ace Relocation Systems
02.2019 - 08.2021
Executive Assistant to CEO/Logistics Coordinator /Sales Specialist/ Tech Specialist
Ace Transfer and Storage
01.2017 - Current
Outside Sales Representative
YRC Freight
04.2016 - 01.2017
Sales Representative/ Executive Assistant
Frates Insurance & Risk Management
04.2014 - 04.2016
Military Operations Coordinator / Assistant Sales Specialist/ Assistant Manager
Ace Transfer and Storage
12.2007 - 04.2014
Configuration Management/Business Analyst
RS Services
07.2001 - 12.2007
High School Diploma -
Marlow High School
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